DANIELE GIORGIONE
101 Courts Road, George Town, Cayman Islands
Summary
Dynamic Food and Beverage expert with strong understanding of hospitality and great work ethic , dedicated to deliver positive guests experience through genuine love and care for this job.
Excellent in communication, team work, and problem-solving, significantly enhancing guest satisfaction.
Overview
14
14
years of professional experience
Work History
Food and Beverage Server
Kimpton Seafire Resort and Spa
Grand Cayman, Cayman Island
01.2024 - Current
- smile and maintain an engaging expressions, making eye contact and keep focus, while respectfully and genuine interacting with the guests
- avoid to decline any request without offering appropriated alternatives and make sure to be capable to answer any questions about the entire hotel
- follow all the Kimpton standards and procedures including Forbes standards using the proper verbiage but still sound genuine and spontaneous
- treat the rest of team with care and respect making sure to keep a positive and productive environment
Food and Beverage Server
Marriott Resort
Grand Cayman, Cayman Islands
12.2017 - 01.2024
- using the 15/5 rule which means to make eye contact and smile at guests when they are within 15 feet and give a verbal greeting when guests are within 5 feet.
- acknowledging the guest within one minute of their arrival, taking the order after making suggestions, making sure to deliver drinks within 3 minutes of their order (exception for cocktails)
- ensuring guest satisfaction, offering a second round of drinks, making sure to mention guest name at least 3 times during their dining experience
- demonstrating appreciation and offering a warm and sincere closing
- Creating personal connections, responding to cues, and making it brilliant are the keys to provide the best service to our guests.
- firmly believing in putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Our core values make us know who we are.
Food and Beverage Server
Casanova by the Sea
Grand Cayman, Cayman Islands
10.2015 - 12.2017
- warm and genuine welcome, introduce my self and highlight the best food and beverage options, ask for food restrictions or allergies, repeat the order to doublecheck if is correct, food quality check after the first bite, upsell wine/appetizers to start with and make sure to suggest dessert/coffee and after dinner drinks at the end of the meal.
- engaging with every single guest making sure to create some personal connection with an high chance to turn them in repeat guests, which is going to benefit the company and every single employee, generating more revenue and getting some advertise with the simple word of mouth
Food and Beverage Server
Walt Disney World, Epcot, Pizzeria Via Napoli
Orlando, Florida
04.2014 - 06.2015
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Operated POS terminals to input orders, split bills and calculate totals.
Food Runner
Nick's Bar & Grill
Sydney, Australia
11.2012 - 02.2014
- Maintained cleanliness and organization of serving stations and dining areas.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Provided assistance with clearing plates from tables after meals were completed.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Front Office Agent
Four Points by Sheraton
Bolzano, Italy
04.2011 - 09.2012
- Monitored guest check-in and check-out procedures.
- Checked out departing guests according to established procedures while ensuring satisfaction with their stay.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Promoted hotel services and facilities to guests during their stay.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
English course -
GREENWICH COLLEGE
Sydney, Australia10.2012
English course -
LAL SCHOOL
Ft. Lauderdale, USA, Florida01-2011
High School Diploma - Tourism and Hospitality
Hospitality School "Ritz"
Merano, Italy06.2006
Skills
- Great communications skills with positive attitude and professionalism, spontaneous and proactive in anticipating the guests needs and creating remarkable experiences
- Genuine love and care for my job which has been reflected many times in TripAdvisor reviews or GSS
- Great in problem solving and decision making especially when comes to "opportunity guests" where the goal is to turn drastically their experience
- Professional, punctual, self motivated, responsible, tolerant, flexible, team player
- Familiar with Opera, Micros Fidelio and Aloha
References
Valerie Hoppe, Human Resource Director at Kimpton Seafire, Grand Cayman. Email: valerie.hoppe@seafireresortandspa.com tel. +1 345 7464068
Elisa Busato, Human Resource Director at the Grand Cayman Marriott Resort. E-mail: Elisa.Busato@marriott.com tel.+1 345 9490088
Tony Crescente, Owner of Casanova by the sea, George Town, Grand Cayman. E-mail: casanova@candw.ky tel. +1 345 949 7633
Gabriele Uberti, Walt Disney World, Pizzeria Via Napoli, Orlando, Florida.
E-mail: lalphonso@patinagroup.com tel. +1 4075608034
Languages
Italian
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Affiliations
- 18 years working in hospitality industry already show my real passion for this field and made me grown professionally and personally. Is an inborn love for the tourism industry.
- living and working in 4 different countries helped me to prove that I'm capable to adapt myself in different environments, dealing with completely different people/cultures and habits, embracing any change and learning from each an every individual I've encountered during my experiences abroad
Timeline
Food and Beverage Server
Kimpton Seafire Resort and Spa
01.2024 - Current
Food and Beverage Server
Marriott Resort
12.2017 - 01.2024
Food and Beverage Server
Casanova by the Sea
10.2015 - 12.2017
Food and Beverage Server
Walt Disney World, Epcot, Pizzeria Via Napoli
04.2014 - 06.2015
Food Runner
Nick's Bar & Grill
11.2012 - 02.2014
Front Office Agent
Four Points by Sheraton
04.2011 - 09.2012
English course -
GREENWICH COLLEGE
English course -
LAL SCHOOL
High School Diploma - Tourism and Hospitality
Hospitality School "Ritz"
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