Danielle Abrams
Danville
Summary
Diligent professional with solid background in branch office operations and administrative support. Successfully managed office workflows and supported staff to enhance operational efficiency. Demonstrated organizational and communication skills, ensuring seamless coordination and client satisfaction.
Overview
4
4
years of professional experience
Work History
Branch Office Administrator
Edward Jones
03.2025 - Current
- Managed daily office operations to ensure seamless workflow and efficiency.
- Coordinated schedules for staff and clients, optimizing resource allocation.
- Oversaw document management systems to maintain compliance and accuracy.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
Head Teller
Farmers National Bank
02.2023 - 03.2025
- Consistently demonstrated strong customer service skills, resolving customer inquiries and complaints in a professional manner.
- Provided guidance and support to team members in order to ensure smooth operation of the teller line.
- Successfully trained and supervised teller staff on proper procedures for handling customer accounts, deposits, withdrawals, etc.
- Coached tellers on bank products and customer service techniques to meet established referral goals.
- Managed the daily operations of the teller line including scheduling personnel, monitoring workflow and ensuring adequate staffing.
- Worked closely with the Branch Manager to ensure all policy is being followed and goals are met.
Customer Service Representative
Farmers National Bank
04.2021 - 03.2025
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with the customer base and build lasting relationships.
- Assisted customers with account opening such as demand deposit accounts, savings, Money Markets and Certificate of Deposits.
Teller II
Farmers National Bank
04.2021 - 02.2023
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Assisted customers with deposits, withdrawals and check cashing services in a friendly and efficient manner.
- Developed strong customer relationships by providing excellent service and responding to inquiries promptly.
- Balanced cash drawer daily at the end of each shift to ensure accuracy.
- Cross-sold bank products to existing customers while meeting sales goals set by management.
Education
High School Diploma -
Casey County High School
Liberty, KY01.2016
Skills
- Written and verbal communication
- Organization
- Adaptability
- Attention to Detail
- Notary Services
- Branch Operations
- Client relationship building
- Customer engagement
- Office management
- Team management
Timeline
Branch Office Administrator
Edward Jones
03.2025 - Current
Head Teller
Farmers National Bank
02.2023 - 03.2025
Customer Service Representative
Farmers National Bank
04.2021 - 03.2025
Teller II
Farmers National Bank
04.2021 - 02.2023
High School Diploma -
Casey County High School
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