Danielle Balch
Louisville
Summary
Customer-focused service professional with 8+ years of experience in high-volume hospitality and medical environments. Known for maintaining calm, positive service under pressure, ensuring safety compliance, and creating a warm welcoming for guest experiences. Skilled in teamwork, problem solving, and handling diverse customer needs — seeking to bring these strengths to a flight attendant role.
Overview
11
11
years of professional experience
Work History
Server/ Bartender
Double Dogs
02.2020 - Current
- I serve food, and drinks to 6+ tables. In a fast paced environment, I am responsible for 30+ customers orders and satisfaction.
- I work in a team working environment. We help deliver food/drinks to each other's tables, keep the back of the restaurant clean, deliver ice bins, and communicate needs to other servers, management, dish, hosts, and kitchen staff.
- I thrive in a fast paced, high pressure environment while smiling and staying positive. I enjoy satisfying customers and coworkers needs and wants.
- I have experience helping bartenders restock, and completing high volume drink orders. I am capable of moving kegs, barstools, and carrying 30+ lbs.
- Follow health safety guidelines when preparing and serving food products.
- Perform opening and closing duties such as setting up the dining area, restocking supplies, and cleaning thoroughly.
- I interact with customer’s pets. I bring them water and treats. Enhancing the comfortability for the unspoken is important to me.
Lead Receptionist
Louisville Cardiology Group
04.2017 - 03.2020
- Greeted and checked in patients for an office that consumed 20+ doctors. This means I was greeting 80+ patients a day. This office was fast paced, high volume.
- Created daily shift schedules for subordinate receptionists based on workload demand.
- Responsible to call codes and intercom alerts if needed. Rushed patients to the first and only, “Cardiac Stress Unit”.
- CPR certified, and able to recognize signs of stroke, cardiac arrest etc.
- Responsible for making sure all insurance information was correct for claims, while being on time for doctors’ schedules.
- Trained teams of associates how to use “Epic” database and Microsoft Documents.
- Updated customer databases with accurate contact information as needed.
- Ensured that the reception area was kept clean at all times by performing light cleaning duties such as dusting furniture or vacuuming carpets periodically.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Scanned patients’ signed documents, insurance cards, etc.
Optometrist Technician
Fiona Boak Optometrist
02.2015 - 03.2017
- Maintained accurate records of all patient visits in electronic health record system.
- Greeted, and organized patients’ files consuming address, insurance, and documents.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Measured intraocular pressure using tonometer.
- Measured contacts, glasses for patients needs.
- Restocked/organized contacts, glasses, solutions.
- Responsible for contact/ solution orders.
- Taught patients how to apply contacts to eyes. Also taught how to take care of eye health, and contacts.
Education
Some College (No Degree) -
Jefferson Community And Technical College
Louisville, KYYoga Teacher Certification -
Yoga Teacher Association
Louisville, KY03-2021
High School Diploma -
Louisville Male Traditional High School
Louisville, KY05-2014
Skills
- Cultivated a positive workplace culture by promoting a cheerful and supportive environment Guided team members in maintaining high spirits during challenging projects Championed initiatives that enhanced team cohesion and collaboration
- Cultivated a culture of positivity and professionalism to enhance team dynamics and productivity
- Demonstrates resilience and efficiency while handling demanding workloads and tight deadlines
- Exhibited unwavering commitment to achieving operational goals
- Utilized extensive menu knowledge to enhance customer dining experiences and facilitate informed choices
- Maintained high standards of order accuracy to enhance customer satisfaction
- Managed cash handling operations to maintain financial integrity and security
- Applied food safety knowledge to ensure compliance with health standards and maintain quality assurance
Languages
Spanish
Professional Working
Timeline
Server/ Bartender
Double Dogs
02.2020 - Current
Lead Receptionist
Louisville Cardiology Group
04.2017 - 03.2020
Optometrist Technician
Fiona Boak Optometrist
02.2015 - 03.2017
High School Diploma -
Louisville Male Traditional High School
Some College (No Degree) -
Jefferson Community And Technical College
Yoga Teacher Certification -
Yoga Teacher Association