Danielle Campbell

Hotel General Manager

Super 8 by Wyndham Central City

03.2018 - Current

Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
Increased customer service ratings through personable service.
Analyzed and evaluated business data to identify opportunities for improvement.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Developed and implemented marketing strategies to promote hotel services.
Provided exceptional service and assistance to guests upon check-in.
Oversaw day-to-day operations of 56-room hotel with staff of 16 employees.
Created and managed accurate occupancy forecasts and budgets.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Scheduling of staff.
Payroll for all staff members.
Managing hours and time punches for all employees.