Danielle Daniels
Mount Washington
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty and satisfaction at Fifth Third Bank through empathetic dispute resolution and expert product knowledge. My proficiency in Microsoft Excel and critical thinking significantly contributed to streamlining operations and increasing revenue generation. Demonstrated reliability and attention to detail across diverse roles underscore my commitment to excellence and continuous improvement.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Customer Service Representative / Teller
Fifth Third Bank
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Aerospace Propulsion Journeyman
USAF
11.2008 - 11.2014
- Expedited engine repairs by expertly disassembling, cleaning, and reassembling components for optimal functionality.
- Upheld high-quality repair standards consistently throughout all maintenance activities, resulting in reduced instances of recurring issues.
- Maximized resource utilization by efficiently managing inventory levels of spare parts, tools, and consumables required for daily operations.
- Achieved rapid response times to mechanical issues in critical situations while ensuring minimal impact on mission objectives.
- Contributed to mission success by providing timely technical support for emergency repairs during ground operations.
- Enhanced engine performance by meticulously inspecting and maintaining aerospace propulsion systems.
- Ensured optimal safety standards by conducting thorough pre-flight and post-flight inspections of aircraft engines.
- Reduced maintenance downtime by swiftly troubleshooting and repairing malfunctions in propulsion equipment.
- Maintained accurate maintenance records to ensure compliance with regulatory requirements and proper documentation of work performed.
- Streamlined work processes through effective collaboration with fellow technicians, engineers, and quality assurance teams.
- Preserved aircraft service life by performing preventive maintenance on engines and related systems.
Retail Banker
Woodforest Bank
04.2024 - 10.2024
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
Prep Cook / Line Cook
Applebee's Grill + Bar
09.2022 - 04.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Trained and assisted new kitchen staff members.
Education
Seneca High School
Louisville, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Complaint handling
- Payment processing
- Microsoft outlook
- Microsoft Excel
- Paperwork processing
- Product knowledge
- Documentation
- Administrative support
- Data collection
- Technical support
- Clerical support
- Filing
- Product and service solutions
- Recordkeeping strengths
- Account management
- Cash handling and management
- Transaction processing accuracy
- Reliable
- Attention to detail
- Honest and dependable
- Currency exchange
- Bill payment receipt
- New account setup
Timeline
Customer Service Representative / Teller
Fifth Third Bank
10.2024 - Current
Retail Banker
Woodforest Bank
04.2024 - 10.2024
Prep Cook / Line Cook
Applebee's Grill + Bar
09.2022 - 04.2024
Aerospace Propulsion Journeyman
USAF
11.2008 - 11.2014
Seneca High School
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