Danielle Dennis
George Town
Summary
A reliable and dedicated individual who takes pride in work and strives for excellence. Possesses excellent communication skills and good judgment, enabling effective navigation of various situations. Organized and dependable with the ability to manage multiple priorities and maintain a positive attitude. Demonstrates a readiness to take on additional responsibilities, committed to achieving goals and meeting targets. Seeking a full-time position that offers professional challenges, aiming to utilize interpersonal, time management, and problem-solving skills to contribute to the success of the organization.
Overview
9
9
years of professional experience
Work History
Service Dispatcher
Efficient Mobile Technicians
02.2023 - Current
- Efficient and timely recording invoices and payments
- Assisting with the scheduling daily tasks
- Communicating with clients to confirm scheduled tasks and payments
- Proofreading emails and generated documents
- Assisting with lead generation and newsletters
- Managing membership renewals by reaching out to customers with pending renewals
- Ensuring that tasks completed daily are accurately tracked.
Janitor
Supreme Janitorial
11.2021 - 02.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts.
SHELF PACKER
T J/S MINIMART
09.2019 - 07.2021
- Responded immediately to calls from personnel to clean up spills and wet floors
- Maintained stock of merchandises and stocked shelves daily
- Maintained overall cleanliness of environment.
Operations Support Analyst
Digicel Jamaica Ltd.
10.2015 - 03.2019
- Respond to customers via email for Jamaica, Guyana and Eastern Caribbean territories
- Process refund/rebates for prepaid and postpaid customers
- Resolve escalated issues
- Complete a daily report of Online top up service for all 32 markets
- Complete Daily Email report for the daily tasks for the team
- Escalate any identified trends to relevant teams
- Assist customers via Chat with Online Top up queries
- Create or improve existing processes geared at increased productivity, efficiency, and effectiveness across the department
- Develop and implement a strategic plan by identifying specific drivers for rebate submissions and implement actions to reduce these volumes
- Ensure all email interactions received during scheduled hours are appropriately responded to within SLA.
Education
Bachelor of Science - Accounting
University of The West Indies
Global Campus10.2025
Diploma - Customer Service
ELearningCollege.com
03.2023
High School Diploma -
Glenmuir High School
07.2009
Skills
- Strong problem-solving skills
- Excellent written and communication skills
- Active listener and critical thinker
- Great interpersonal skills and telephone etiquette
- Knowledge and experience with Microsoft applications
- Ability to work well under pressure and in a fast-paced environment
Timeline
Service Dispatcher
Efficient Mobile Technicians
02.2023 - Current
Janitor
Supreme Janitorial
11.2021 - 02.2023
SHELF PACKER
T J/S MINIMART
09.2019 - 07.2021
Operations Support Analyst
Digicel Jamaica Ltd.
10.2015 - 03.2019
Bachelor of Science - Accounting
University of The West Indies
Diploma - Customer Service
ELearningCollege.com
High School Diploma -
Glenmuir High School
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