Danielle Maertz
Radcliff
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team collaboration, notably at Starbucks. Excelled in time management and cash handling, enhancing customer satisfaction and loyalty through attentive service and efficient problem resolution. Proven track record of fostering positive team environments and achieving operational excellence.
Knowledgeable with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
19
19
years of professional experience
Work History
Barista
Starbucks
08.2023 - 12.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front of House Employee
Chick-fil-A
02.2022 - 11.2022
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Brewed coffee and tea and changed out drink station syrups.
Server
Buffalo Wild Wings
01.2017 - 02.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Warehouse Worker/Cherry Picker Operator
UPS
02.2016 - 09.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Server
Coaches Sports Bar And Grill
06.2015 - 12.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Walmart
04.2005 - 04.2006
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree - Criminal Justice
ITT Technical Institute
01-2013
High School Diploma -
Iroquois High School
Louisville, KY05-2005
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Active listener
- Team leadership
- Decision-making
- Retail management
- Team collaboration
Mayor Recognition Award from saving a child on my son's field trip.
I received this award because a kid in my sons class had ran into a metal structure at berhium forest and busted open his head. All the teachers were standing around not helping this kid so me and my husband jump in and helped. I immediately found something to wrap his head with and proped his head on my knees and kepted him awake till the EMS got there. My husband was the one running around directing the EMS so they could get to us. The next day were informed to come to the school for what we thought was our sons award ceremony when really we were both receiving an award.
Timeline
Barista
Starbucks
08.2023 - 12.2023
Front of House Employee
Chick-fil-A
02.2022 - 11.2022
Server
Buffalo Wild Wings
01.2017 - 02.2018
Warehouse Worker/Cherry Picker Operator
UPS
02.2016 - 09.2016
Server
Coaches Sports Bar And Grill
06.2015 - 12.2015
Cashier
Walmart
04.2005 - 04.2006
No Degree - Criminal Justice
ITT Technical Institute
High School Diploma -
Iroquois High School
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