Danielle Nance

Store Manager

Edmonton Tire & Auto

09.2016 - Current

Led daily store operations, ensuring compliance with company policies and procedures.
Managed inventory control processes, optimizing stock levels and reducing excess inventory.
Trained and mentored staff, fostering a collaborative team environment to enhance performance.
Implemented customer service initiatives, improving overall customer satisfaction and loyalty.
Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
Developed and maintained relationships with suppliers, negotiating favorable terms for improved profitability.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Interacted well with customers to build connections and nurture relationships.