Danny Bishop
Lexington
Summary
Results-driven Executive with expertise in telecommunications and technology. Skilled in optimizing service delivery and operational efficiency, leading large teams to achieve construction targets and enhance customer satisfaction. Focused on implementing strategic partnerships and quality control measures that drive sustainable business outcomes.
Overview
13
13
years of professional experience
Work History
Vice President - Kinetic Construction
Uniti
Lexington
10.2024 - Current
- Lead an internal workforce of over 500 employees and over 1,000 external contractor resources
- Manage budget allocations and resource distribution across multiple projects.
- Responsible for all new Fiber to the Home deployments and plant maintenance across an 18 state footprint
- Developed and implemented project plans, budgets, schedules, and performance standards.
- Developed strategic partnerships with subcontractors and suppliers.
- Implemented quality control measures throughout construction processes.
Vice President - Business & Wholesale Operations
Windstream
Lexington
10.2021 - 10.2024
- Managed operational functions for customer base exceeding 150,000 locations with over $50 million in monthly recurring revenue.
- Led team of over 400 internal employees and contract partners to enhance operational efficiency.
- Oversaw all aspects of business and wholesale service delivery, including order entry and project management.
- Directed service delivery and assurance for business and wholesale customers, ensuring consistent quality and reliability.
- Supervised call center activities to enhance service assurance, repair efficiency, customer care, and retention rates.
- Supported services included dedicated internet, VoIP, SD-WAN, managed Wi-Fi, managed firewall, Ethernet, and fiber to the tower.
Director - Service Delivery
Windstream
Lexington
01.2020 - 10.2021
- Led team of 150 Service Delivery employees, fostering a collaborative environment to meet service objectives.
- Oversaw Service Delivery for business/commercial accounts, ensuring alignment with client needs and operational standards.
- Handled all aspects of service delivery including order entry, project management, technical design, circuit design, and test & turn-up.
- Services supported by the team included Dedicated Internet, VoIP, SD-WAN, Managed Wifi, & Managed Firewall.
Senior Manager - Service Delivery
Windstream
Lexington
09.2018 - 01.2020
- Directed technical functions in service delivery, including technical design, circuit design, and test & turn-up, to enhance service quality.
- Led technical service delivery functions for business and commercial accounts, ensuring alignment with client needs and operational standards.
- Oversaw 50 service delivery employees, driving effective operations and fostering a collaborative team environment.
- Services supported by the team included Dedicated Internet, VoIP, SD-WAN, Managed Wifi, & Managed Firewall.
Manager - Service Delivery Project Management
Windstream
Lexington
09.2015 - 09.2018
- Lead a team of 12 Project Managers.
- Oversaw a team of Service Delivery Project Managers.
- Team was responsible for Project Managing all Complex & Elite customer accounts & all new order activity.
Project Manager - Service Delivery
Windstream
Lexington
08.2013 - 09.2015
- Led project management for complex and elite customer accounts.
- Coordinated new order activity for complex and elite customer accounts to ensure timely fulfillment.
Education
Bachelor's Degree - Business Administration and Management
Eastern Kentucky University
Richmond, Kentucky01-2013
Skills
- Construction operations
- Project management
- Service delivery management
- Risk management
- Contract negotiation
- Resource allocation
- Team management
- Expense management
- Customer relationship management
- Strategic planning
- Corporate communications
Timeline
Vice President - Kinetic Construction
Uniti
10.2024 - Current
Vice President - Business & Wholesale Operations
Windstream
10.2021 - 10.2024
Director - Service Delivery
Windstream
01.2020 - 10.2021
Senior Manager - Service Delivery
Windstream
09.2018 - 01.2020
Manager - Service Delivery Project Management
Windstream
09.2015 - 09.2018
Project Manager - Service Delivery
Windstream
08.2013 - 09.2015
Bachelor's Degree - Business Administration and Management
Eastern Kentucky University