Summary
Overview
Work History
Education
Skills
Timeline
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Danny Pinkley

Louisville

Summary

Results-driven sales professional with over 2 years of success in B2B environments, including medical technology and healthcare services. Proven ability to build client relationships, drive adoption of technical solutions, and exceed target metrics. Experienced in surgical case support, device education, and cross-functional collaboration in high-stakes clinical settings.

Overview

6
6
years of professional experience

Work History

Customer Success Utilization Manager

Karl Storz Endoscopy
Louisville
09.2024 - Current
  • Developed and executed strategic engagement plans for surgeons and hospital staff, resulting in increased product adoption and long-term client retention across multiple healthcare accounts.
  • Partnered with sales, marketing, and product teams to align customer needs with business offerings, contributing to revenue growth and market expansion.
  • Ensured seamless implementation and successful launches of new video system and integrated operating room installations by actively overseeing operations during initial use.
  • Built strong relationships with key stakeholders, acting as a trusted advisor to drive client success and loyalty.

On-site Endoscopic Specialist, I ADV

Karl Storz Endoscopy
Louisville
04.2023 - 09.2024
  • Provided MIS case coverage for various specialties.
  • Performed preventive maintenance and evaluations on all Karl Storz instrumentation to ensure optimal functionality and compliance with safety standards.
  • Led targeted in-service trainings for OR and SPD staff, addressing key pain points to improve workflow efficiency and equipment utilization.
  • Analyzed surgical trends and equipment performance data to identify opportunities for improvement and recommend tailored solutions.

Business Development Assistant

Compass Mortgage
Stuart
02.2023 - 04.2023
  • Strengthened client relationships post-closing to generate repeat business and referrals.
  • Communicated with clients throughout the mortgage application process.
  • Partnered with Realtors and referral sources to promote Compass Mortgage’s value propositions.
  • Supported marketing events and sales campaigns.

Valet Team Leader

One Way Valet
Jensen Beach
09.2019 - 08.2021
  • Managed dynamic team of 7 valets and operations schedule.
  • Designated employee assignments to maximize productivity and efficiency.
  • Conducted annual performance reviews with the team.
  • Balanced work and education while pursuing undergraduate degree.

Education

Bachelor of Science - Health Science

University of South Florida
Tampa, FL
12.2022

Associate of Arts - Health Sciences

Indian River State College
Stuart, FL
05.2020

Skills

  • Meticulous attention to detail
  • Effective communication
  • Exceptional knowledge of Human Anatomy
  • Strong relationship-building abilities
  • Exceptional knowledge of Medical Terminology
  • Prioritization and scheduling

Timeline

Customer Success Utilization Manager

Karl Storz Endoscopy
09.2024 - Current

On-site Endoscopic Specialist, I ADV

Karl Storz Endoscopy
04.2023 - 09.2024

Business Development Assistant

Compass Mortgage
02.2023 - 04.2023

Valet Team Leader

One Way Valet
09.2019 - 08.2021

Bachelor of Science - Health Science

University of South Florida

Associate of Arts - Health Sciences

Indian River State College

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Danny Pinkley