Daphene Brown
Louisville
Summary
Dynamic MBA candidate with hands-on experience in healthcare support, customer service, sales and currently management operations. Results driven individual with extensive experience in team collaboration and workflow efficiency. Fostering strong relationships with colleagues and clients. Ensure smooth operations and positive outcomes in high volume settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Nexdine Hospitality
Louisville, KY
04.2025 - Current
- Crafted custom cocktails and beverages based on guest preferences and seasonal ingredients.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Provided exceptional customer service, enhancing guest experiences through attentive interactions.
- Maintained cleanliness and organization of the bar area to meet health and safety standards.
- Resolved customer issues promptly, maintaining positive relationships and encouraging repeat visits.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Cafeteria Manager
Presentation Academy
Louisville, Ky
08.2024 - Current
- Managed daily cafeteria operations, ensuring compliance with health and safety regulations.
- Developed menu offerings in collaboration with nutrition guidelines, promoting healthy meal options.
- Maintained inventory control systems to ensure adequate stock levels and minimize waste.
- Coordinated with vendors for timely delivery of supplies, fostering strong supplier relationships.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Managed inventory of food and supplies, ensuring consistent availability
- Submit weekly purchase orders to business office
- Handle restocking of supplies /purchases
- Supervise workflow and assist with meal service during lunch periods
- Maintain Positive attitude with students/staff and parents
Behavioral Health Assistant
Family Health Center
Louisville, Ky
01.2022 - 03.2024
- Assessed patient functioning and documented observations in alignment with clinical guidelines
- Coordinated appointment scheduling and follow-ups to ensure continuity of care
- Supported healthcare teams in maintaining a safe, structured environment for patients
- Coordinated with therapist to assist patients with appropriate care.
- Answered clinic related questions to best of knowledge
Inside Sales Representative
Gannett/ Courier Journal
Louisville, KY
09.2019 - 02.2020
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Utilized CRM software to track sales leads, manage accounts, and streamline communication.
- Educate potential clients on offerings product or services.
- Maintained professional phone etiquette to ensure exceptional customer service.
- Up to date knowledge on selling propsitions
- Offered solution to problem with tailored options for customer
Education
High School Diploma -
Jeffersontown High School
Louisville, KYBachelor of Science -
Kentucky State University
Frankfort, KentuckyMBA - Business Administration And Management
Bellarmine University
Louisville, KYSkills
- Customer Service and client relations
- Clear and effective communication
- Healthcare support and patient coordination
- Scheduling and administration Support
- Conflict Resolution
- Team collaboration and leadership
- Time management and multitasking
- Cash handling and PO systems
Accomplishments
Proud graduate of HBCU Kentucky state university, also first of my generation to accomplish
Member of Basketball, Track and Field, and Cross country team
Volunteered to mentor and tutor middle school students
Proud graduated of accredited masters program at Bellarmine university where I joined business honor society beta gamma sigma
Received my certification on coaching as well as First Aid/AED
Certification
Louisville Food Manager Certification
- Certified food manager training course (valid 2024-2027)
Bartending License and certification 2024
KHSAA certificate in
- Sports safety
- First-Aid
- Concussion
- RED-S
- Heat Illness
- Conditioning injury prevention
- Basketball clinic Rules
Marketing- HubSpot courses
- inbound marketing 2025(valid from 2025-2027)
- Social media marketing Crash course (valid 02-2027)
- Digital Marketing for SMBs (valid 07-2026)
Languages
English
Native or Bilingual
Timeline
Bartender
Nexdine Hospitality
04.2025 - Current
Cafeteria Manager
Presentation Academy
08.2024 - Current
Behavioral Health Assistant
Family Health Center
01.2022 - 03.2024
Inside Sales Representative
Gannett/ Courier Journal
09.2019 - 02.2020
High School Diploma -
Jeffersontown High School
Bachelor of Science -
Kentucky State University
MBA - Business Administration And Management
Bellarmine University