Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dara Bowman

Louisville

Summary

Accomplished Service Advisor with a strong work ethic and excellent communication skills, previously at Bachman CDJR/Hyundai. Enhanced customer satisfaction by streamlining processes and consistently exceeding sales targets. Proficient in vehicle assessment and service recommendations, fostering long-term client relationships through attentive listening and detailed service records.

Overview

9
9
years of professional experience

Work History

Service Advisor

Bachman CDJR/Hyundai
12.2021 - Current
  • Assisted customers in navigating service options and scheduling appointments efficiently.
  • Communicated effectively with technicians to ensure accurate diagnosis and timely repairs.
  • Managed customer inquiries, providing prompt follow-up and support throughout service process.
  • Maintained detailed records of customer interactions and service recommendations for future reference.
  • Streamlined workflow processes, enhancing overall customer satisfaction and reducing wait times.
  • Educated customers on vehicle maintenance, promoting preventative care and long-term vehicle health.
  • Implemented feedback systems to gather customer insights, driving continuous service improvements.
  • Trained new staff on service protocols and customer engagement strategies for consistent service delivery.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained up-to-date knowledge of product and service changes.

Service Advisor

Lexus of Louisville
07.2018 - 02.2019
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Service Advisor

Oxmoor Ford
06.2016 - 05.2018
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Education

Whitefield Academy
Louisville, KY
05-2006

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service recommendations
  • Service estimates

Timeline

Service Advisor

Bachman CDJR/Hyundai
12.2021 - Current

Service Advisor

Lexus of Louisville
07.2018 - 02.2019

Service Advisor

Oxmoor Ford
06.2016 - 05.2018

Whitefield Academy
Dara Bowman