Summary
Overview
Work History
Education
Skills
Timeline
Generic

DaReisha Robinson

Louisville

Summary

Dedicated Call Center Representative with 5 years of experience in customer service, specializing in healthcare coordination and financial support. Proven expertise in managing patient inquiries, appointment scheduling, and ensuring high levels of customer satisfaction. Seeking to leverage skills in account maintenance and operational efficiency in a dynamic call center environment.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Advanced ENT and Allergy
Louisville
04.2024 - 05.2026
  • Managed incoming calls and effectively addressed patient inquiries.
  • Assisted patients with appointment scheduling and confirmation processes.
  • Utilized electronic health record systems to update patient information accurately.

Customer Service Representative

Firstsource Healthcare
Louisville
05.2021 - 11.2023
  • Coordinated patient appointment scheduling to ensure timely and efficient healthcare delivery.
  • Facilitated outbound communication efforts to maintain patient engagement and service continuity.

CSR - Customer Service Representative

Teleperformance
Louisville
07.2020 - 08.2023
  • Assisted military families in managing and resolving banking issues, ensuring accurate account maintenance and customer satisfaction.
  • Provided financial support services, addressing inquiries and facilitating transactions to uphold service quality and efficiency.

Assistant Manager

Family Dollar
Louisville
04.2017 - 06.2019
  • Managed inventory count processes to ensure stock accuracy and accountability.
  • Coordinated the receiving of inventory and implemented effective scheduling for operational efficiency.

Education

High school diploma - Child Development

Seneca High School
Louisville, KY

Skills

  • Call center experience
  • Appointment scheduling
  • Case management
  • Cash handling
  • Excellent communication
  • Customer service
  • Communication skills
  • Technical support
  • Retail sales
  • Management experience
  • Timeline

    Call Center Representative

    Advanced ENT and Allergy
    04.2024 - 05.2026

    Customer Service Representative

    Firstsource Healthcare
    05.2021 - 11.2023

    CSR - Customer Service Representative

    Teleperformance
    07.2020 - 08.2023

    Assistant Manager

    Family Dollar
    04.2017 - 06.2019

    High school diploma - Child Development

    Seneca High School
    DaReisha Robinson