Darla Stacy
West Van Lear
Summary
Accomplished Patient Care-coordinator and Apple Pay Specialist with a proven track record in enhancing customer satisfaction and streamlining operations. At Foundever, mastered HIPAA compliance and excelled in patient relations, significantly improving clinic efficiency. Skilled in problem-solving and organizational abilities, consistently achieved goals with Concentrix by leading quality assurance efforts.
Overview
21
21
years of professional experience
Work History
Patient Care-coordinator
Foundever
11.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Apple Pay Specialist
Concentrix
04.2019 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
Owner
Bodacious Hair Salon
03.2004 - 12.2016
- Managed day-to-day business operations.
- Fostered enduring connections with clients, enhancing repeat business and securing referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Cosmology - Stylist And Nail Technician
Carl Perkins Vocational Center
Thelma, KY05.2000
Skills
- Problem-Solving Abilities
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
Timeline
Patient Care-coordinator
Foundever
11.2021 - Current
Apple Pay Specialist
Concentrix
04.2019 - 10.2021
Owner
Bodacious Hair Salon
03.2004 - 12.2016
Cosmology - Stylist And Nail Technician
Carl Perkins Vocational Center
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