Darla Wiltse
HOPKINSVILLE
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
9
9
years of professional experience
Work History
Marketing set team member
P.l. Marketing
Nashville
06.2019 - 08.2023
- Facilitated product displays that increased customer engagement and contributed to sales growth.
- Collaborated with team members to ensure store cleanliness and organization, enhancing overall shopping experience.
- Assisted customers in identifying products that met their needs, improving satisfaction and encouraging repeat visits.
- Participated in team meetings to discuss strategies for improving service delivery.
- Stocked shelves and ensured proper product placement for visibility and accessibility.
- Responded to customer inquiries, providing accurate information and support.
- Trained new team members on company policies and operational procedures.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Created detailed reports outlining project progress and results achieved.
- Collaborated with team members to achieve project milestones within set deadlines.
- Collaborated with team members to achieve daily goals.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Computed, recorded and proofread data or reports.
- Typed, formatted and edited correspondence and other documents.
- Trained staff members to perform work activities and use computer applications.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Processed and prepared business or government forms and expense reports.
- Coordinated travel arrangements and accommodations for staff members.
General Manager
Mapco Express
Nashville
06.2014 - 05.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations, enhancing store performance and customer satisfaction.
- Developed marketing strategies that increased brand visibility and drove sales growth.
- Managed staff scheduling and training to maintain efficient team workflows.
- Implemented inventory control measures to reduce waste and improve stock management.
- Collaborated with vendors to negotiate contracts and secure favorable pricing terms.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored compliance with company policies and safety regulations in all locations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed sales data to identify trends and inform operational decisions.
- Facilitated team meetings to discuss performance, goals, and employee feedback.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained workplace standards by administering employee discipline with warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Compiled monthly sales data to inform business development strategies.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified improvement areas in business practices, collaborating with departments to implement action plans.
- Conducted regular audits of internal controls to ensure financial record accuracy.
- Assigned tasks to staff while establishing clear priorities and objectives.
- Generated financial reports for management review on a monthly basis.
- Prepared financial reports, including budgeting, profit and loss and legal analysis.
- Responsible for all end of day and closing of a store creating deposits and took them to the created deposits
Education
Beech High School
Nashville, TNSome College (No Degree) - Business Administration
Mt. San Jacinto College
San Jacinto, CASkills
- Visual merchandising
- Customer engagement
- Inventory management
- Product placement
- Cash register operation
- Team collaboration
- Customer relationship management
- Sales analysis
- Staff training
- Safety compliance
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Leadership development
- Team building
- Quality assurance
- Mechanically inclined
- Customer service
- Brand promotion
References
References available upon request.
Timeline
Marketing set team member
P.l. Marketing
06.2019 - 08.2023
General Manager
Mapco Express
06.2014 - 05.2020
Beech High School
Some College (No Degree) - Business Administration
Mt. San Jacinto College