Darlene Williams
Melbourne
Summary
Dynamic animal care professional with extensive experience at Clermont County Animal Shelter, excelling in behavior assessment and record keeping. Proven ability to enhance animal health through effective medication administration and enrichment planning. Strong customer service skills foster positive relationships, ensuring high client satisfaction and retention. Committed to safety compliance and team development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kennel Technician
Clermont County Animal Shelter
11.2024 - Current
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded the dogs' intake and output, physical condition, and behavior for updated kennel logs into shelter Luv.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Trained animals in behavioral compliance or other special routines or commands.
- Educated visitors and staff on proper animal care and handling.
- Assisted with development of animal behavior modification plans.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to vet tech.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Assistant Manager
The Stables Entwined Venue
California
03.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Meeting with clients and giving tours of the venue.
- Running events and weddings
- Booking wedding and events
- Increased sales through effective merchandising strategies and targeted promotions.
- Work with the computer program, 17 Hats.
- Recruited and trained new employees to meet job requirements.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Preschool Lead Teacher
Childrens Collaborative
02.2022 - 02.2024
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for preschool students.
- Served as a mentor for new teachers, offering guidance on lesson planning, classroom management techniques, and parent communication strategies.
- Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Prepared lesson plans based on curriculum objectives set forth by school administrators.
- Attended staff meetings regularly to stay informed of new policies or procedures.
- Conducted phone interviews with parents.
- Encouraged team building activities among newly hired personnel.
- Led students through safety procedures for active shooter and fire drills.
Animal Care Technician
Campbell County Animal Shelter
10.2018 - 12.2022
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Improved animal health by administering medications, vaccines, and performing routine medical procedures.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Developed enrichment programs to enhance mental and physical health of animals in facility.
- Improved adoption rates with compassionate care and effective socialization techniques for animals.
- Trained new staff and volunteers on animal care protocols, elevating overall team competency.
- Administered vaccinations and medications to maintain health, preventing disease outbreaks in shelter.
- Collaborated with team members to design and implement emergency response plans for animal health crises.
- Provided compassionate end-of-life care, ensuring dignity and comfort for animals in their final moments.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Educated visitors and staff on proper animal care and handling.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
- Performed euthanasia when necessary according to established guidelines.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Organized adoption of unclaimed animals with local rescue shelters.
- Answered public inquiries, regarding animal control operations.
- Responded to animal control related calls and complaints from the public.
Education
High School Diploma -
Simon Kenton
Independence, KY06.2002
Skills
- Animal care
- Behavior assessment
- Record keeping
- Medication administration
- Enrichment planning
- Customer service
- Team building
- Safety compliance
- Time management
- Problem solving
- Training and development
- Sanitation protocols
- Animal monitoring
- Medical assessment
- Behavioral control
Certification
- Control Pole 3/10/2025
- Fear free shelters Intake and Admission module 02/14/2025
- Fear free shelters Dog enrichment course 02/14/2025
- Fear free shelters - Fear free shelter program core modules 01/09/2025
- ASPCA 7 ways to reduce stress when handling dogs and cats 11/28/2024
- ASPCA Animal Poison Control Center 11/28/2024
- ASPCA Improving Access to Euthanasia guidelines 11/28/2024
- ASPCA Behavioral Euthanasia: Decisions, Communications, & Impacts 11/28/2024
- Maddie's Fund using social media to help shelter pets shine 01/11/2021
- Maddie's Fund feline lifesaving matchmaking 01/11/2021
- Maddie's Fund marking dogs 01/11/2021
- Maddies Fund shelter dog mod squad identifying and modifying canine behavior problems in shelters 01/12/2021
- Fear free shelters shelter core modules 11/15/2020
- FEMA Introduction to incident command system, ICS-100 12/13/2020
- FEMA Introduction to incident command system - Management system 12/13/2020
- FEMA Animal in Disasters Awareness and preparedness 12/21/2020
- FEMA Animal in Disasters Awareness Community Planning 12/20/2020
- The Humane Society of the Untied States Curriculum Euthanasia by injection 08/17&18/2019
- Kentucky Animal Care And Control Association Animal Care technician training 11/08/2018
Reference
Amanda Edwards - PNC Bank Branch Banker 859-441-1692 or 859-444-3814
Clara Deering - UPS Employees credit union Banker secretary 859-835-8692
Leslie Younse Children's Collaborative Program Director 859-653-2520
Mary Lippert Owner Stables Entwined 859-630-1053
Timeline
Kennel Technician
Clermont County Animal Shelter
11.2024 - Current
Assistant Manager
The Stables Entwined Venue
03.2023 - 11.2024
Preschool Lead Teacher
Childrens Collaborative
02.2022 - 02.2024
Animal Care Technician
Campbell County Animal Shelter
10.2018 - 12.2022
High School Diploma -
Simon Kenton