Darlene Wilson
Booneville
Summary
Accomplished APRN and Proprietor at In House Primary Care Services, adept in operations management and fostering customer relationships, significantly enhanced patient satisfaction and business growth. Leveraged expertise in business development and networking at MCHC, achieving notable improvements in healthcare delivery and clinical processes. Skilled in revenue generation and cost analysis, consistently prioritizing exceptional service and team collaboration.
Experienced with business management, strategic planning, and financial oversight. Utilizes customer-centric approach to drive business growth and improve service quality. Track record of fostering team collaboration and implementing effective operational strategies.
Professional business leader with extensive experience in entrepreneurship, management, and strategic planning. Skilled in financial oversight, market analysis, and operations management, with focus on driving business growth and profitability. Known for strong leadership abilities, effective team collaboration, and adaptability to changing business environments. Results-oriented with keen ability to identify opportunities and implement effective solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
APRN , Proprietor
In House Primary Care Services
10.2012 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Diagnosed and treated patients suffering from chronic conditions.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
APRN Adult Clinical Nurse Specialist
MCHC
08.2009 - 10.2010
- Diagnosed and treated patients suffering from chronic conditions.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Enhanced collaboration among healthcare team members for optimal patient care delivery.
APRN Adult Clinical Nurse Specialist
Jackson Family Medical
06.2008 - 08.2008
- Contributed to the development of quality improvement projects aimed at enhancing the delivery of healthcare services within the organization.
- Served as a resource for colleagues seeking clinical guidance or support in managing complex cases or challenging situations.
- Conducted research projects focused on advancing nursing knowledge related to adult health issues such as chronic disease management, geriatrics, or mental health disorders among others.
- Expanded access to specialized services through participation in telehealth consultations and collaborative agreements with partnering institutions.
Education
Master of Science - Family Nurse Practitioner
Eastern Ky University
Richmond, KY05-2006
Associate of Science - Nursing
Lees Junior College
Jackson, KY08-2001
Bachelor of Arts - Nursing
Eastern Ky University
Richmond, KY05-1995
Skills
- Operations management
- Revenue generation
- Purchasing and planning
- Business development
- Networking skills
- Customer relationship management
- Contract negotiation
- Cost analysis and savings
- Product sourcing
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- Family Nurse Practitioner (FNP-BC) - American Nurses Credentialing Center.
- OSHA Certified
- First Aid Certification
Timeline
APRN , Proprietor
In House Primary Care Services
10.2012 - Current
APRN Adult Clinical Nurse Specialist
MCHC
08.2009 - 10.2010
APRN Adult Clinical Nurse Specialist
Jackson Family Medical
06.2008 - 08.2008
Master of Science - Family Nurse Practitioner
Eastern Ky University
Associate of Science - Nursing
Lees Junior College
Bachelor of Arts - Nursing
Eastern Ky University
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