Darrell Bass
Paducah
Summary
Experienced in handling Medical claims with self-directed and knowledgeable approach. Calculates amounts and process payments to settle straight-forward claims. Excellent data entry skills with 60 WPM typing rate.
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved a high repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
2
2
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Hospital
12.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Claims Representative
AMB Billing
01.2024 - 12.2024
- Negotiated settlement of claims within designated authority level when necessary.
- Handled customer inquiries regarding policy status, coverage details, and claim procedures over the phone and via email.
- Followed regulatory guidelines during all stages of claim handling and policy issuance.
- Determined eligibility for policy renewals based on company criteria and client history.
Customer Service Representative
Lynx Services
10.2023 - 01.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- Processed orders, forms, applications, and requests efficiently.
- Improved customer service procedures, policies, and standards based on feedback.
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
Education
Associate of Science - Nursing
Murray State University
Murray, KY05-2029
Associate of Science - Nursing
West Kentucky Community And Technical College
Paducah, KY05-2026
High School Diploma - undefined
Paducah Tilghman High School
Paducah, KYSkills
- Conflict Resolution
- Settlement Negotiation
- Coverage Determination
- Claims Investigation
- Time Management
- File Management
- Insurance verification
- Patient registration
- Strong organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved conflict which led to resolve.
Timeline
Patient Access Coordinator
Baptist Health Hospital
12.2024 - Current
Claims Representative
AMB Billing
01.2024 - 12.2024
Customer Service Representative
Lynx Services
10.2023 - 01.2024
High School Diploma - undefined
Paducah Tilghman High School
Associate of Science - Nursing
Murray State University
Associate of Science - Nursing
West Kentucky Community And Technical College
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