Darrin Jackson
Cybersecurity Specialist
LOUISVILLE,KY
Summary
IT and Cybersecurity specialist with 4+ years of experience supporting and securing systems in both civilian and military environments. Security+, CySA+, and CSAP certified, with practical skills in threat mitigation, network troubleshooting, and system hardening. Known for reliable performance under pressure, being analytical and detail-oriented, clear communication, and a consistent focus on security and efficiency.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
4
4
Certifications
Work History
IT Support Specialist
ShipMonk
Louisv, KY
10.2024 - Current
- Provides Tier 1–2 support for users across warehouse operations, resolving software, hardware, and network issues in a high-demand environment.
- Troubleshoots LAN, printer, scanner, and connectivity problems while coordinating with system admins on escalated issues.
- Assists with onboarding/offboarding, including endpoint imaging, user account setup, and device hardening.
- Implements basic security practices across devices and maintains accurate documentation of IT assets and incidents.
Technical Support Specialist
Army National Guard
Louisville, KY
04.2024 - Current
- Diagnoses hardware, software, and network issues affecting sensitive military systems.
- Configures secure operating environments per DoD guidelines; manages user accounts and enforces access controls.
- Monitors system health, investigates irregularities, and mitigates risks to ensure mission-readiness.
- Provides internal support and technical training to improve cybersecurity posture and user capabilities.
Geospatial Engineer
Army National Guard
Louisville, KY
01.2017 - Current
- Leads a technical team in gathering, processing, and analyzing spatial intelligence to support mission planning.
- Operates GIS platforms to manage sensitive data in secure computing environments.
- Prepares intelligence products that intersect with cybersecurity, communications, and operational security disciplines.
Repair Technician
iFix
Louisville, KY
11.2022 - 06.2024
- Repaired and reimaged personal and business devices, performing advanced hardware diagnostics and OS-level restorations.
- Primarily maintained and configured the RepairDesk ticketing system, improving internal process flow and technical documentation.
- Applied soldering and micro-repair skills for cost-efficient board-level fixes.
- Handled customer service responsibilities with a consultative and solution-focused approach.
Education
High School Diploma -
South Oldham High School
Crestwood, KY05.2017
Computer Science -
University of Louisville
Louisville, KYCybersecurity and Information Assurance -
Western Governor’s University
Basic Leadership Course -
3rd Non-Commissioned Officer Academy
Camp Shelby, MI12.2020
Advanced Individual Training - Geospatial Engineering
United States Army Engineer School
Ft. Leonardwood, MO03.2019
Skills
Network Administration & Security
System Configuration & Troubleshooting
Basic Scripting & Programming
Tools & Platforms
Analytical Problem Solving
Collaboration & Team Orientation
undefinedCertification
CompTIA Security+, 06/25
Education
3rd Non-Commissioned Officer Academy, Camp Shelby, MI, Basic Leadership Course, United States Army Engineer School, Ft. Leonardwood, MO, Advanced Individual Training: Geospatial Engineering, South Oldham High School, Crestwood, KY, High School Diploma, University of Louisville, LOUISVILLE, KY, Computer Science, Transferred to Western Governors University, Western Governor’s University, Online, Cybersecurity and Information Assurance, Currently enrolled
Awards
Army Achievement Medal, Awarded for leading and managing the Geo-Spatial Section during a month-long, 24-hour WarSim exercise. Ensured the delivery of critical intelligence reports and analysis vital for operational success through strategic decision-making, technical proficiency, and effective leadership., 06/23
Currently Pursuing
- PenTest+
- PCAP
Army Achievement Medal
Awarded for leading and managing the Geo-Spatial Section during a month-long, 24-hour WarSim exercise. Ensured the delivery of critical intelligence reports and analysis vital for operational success through strategic decision-making, technical proficiency, and effective leadership (06/2023).
Timeline
IT Support Specialist
ShipMonk
10.2024 - Current
Technical Support Specialist
Army National Guard
04.2024 - Current
Repair Technician
iFix
11.2022 - 06.2024
Geospatial Engineer
Army National Guard
01.2017 - Current
High School Diploma -
South Oldham High School
Computer Science -
University of Louisville
Cybersecurity and Information Assurance -
Western Governor’s University
Basic Leadership Course -
3rd Non-Commissioned Officer Academy
Advanced Individual Training - Geospatial Engineering
United States Army Engineer School
Similar Profiles
ELIZABETH SCHMUTZELIZABETH SCHMUTZ
Sr, Director of Account Management at ShipMonkSr, Director of Account Management at ShipMonk
Helens Perez FernandezHelens Perez Fernandez
Training Coordinator at ShipMonkTraining Coordinator at ShipMonk
Jonathan HendrixJonathan Hendrix
Operation Manager at ShipmonkOperation Manager at Shipmonk
Suzanne SheneSuzanne Shene
Registered Nurse at Baptist Eastpoint Surgery CenterRegistered Nurse at Baptist Eastpoint Surgery Center
Colleen PerkinsColleen Perkins
Market Development Executive at MillerKnollMarket Development Executive at MillerKnoll