Dasunika Sewmini Dolamulla
George Town
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Executive- Commercial
Norlanka Manufacturing Colombo Limited
2019.05 - 2024.05
- Implemented innovative methods of increasing sales productivity while reducing costs.
- Reviewed customer feedback to identify areas needing improvement in product delivery services.
- Negotiated and finalized contracts with vendors for supply of materials.
- Prepared reports on financial performance of the organization on a periodic basis.
- Established relationships with key customers through regular meetings, calls, emails.
- Coordinated with internal teams to ensure timely delivery of products and services as per client requirements.
- Maintained accurate records of all transactions pertaining to commercial activities.
- Monitored and handled end-to-end import operations for all overseas customers and suppliers to ensure timely deliveries.
- Requested rates and services, Negotiated with shipping lines, airlines, forwarders and overseas agents.
ICT Trainee
Astron Limited
2019.02 - 2019.05
- Documentation with regard to ERP system such as maintaining and preparation of new tab agreements for field force team, maintaining telephone bills, etc.
- Maintained logs of conference rooms, auditorium & other ICT facilities.
- Monitored leave system, attendance & Payments.
Education
Institute of Supply And Materials Management.
St Anne's Girls School
ESOFT Metro Campus
British Council
Skills
- Supply Chain Management
- Inventory Management
- Customer Service
- Ability to work with SAP System
- Decision-Making
- MS Office
Timeline
Executive- Commercial
Norlanka Manufacturing Colombo Limited
2019.05 - 2024.05
ICT Trainee
Astron Limited
2019.02 - 2019.05
Institute of Supply And Materials Management.
St Anne's Girls School
ESOFT Metro Campus
British Council