Dave R Scott II

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Drafting of all Tenant Leases for PV managed Units (14 Unit's total)
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept clear record of all Check Ins & Check Outs through a Daily Guest Record Excel spreadsheet
• Resolve conflicts around the property (whether that be guest to guest conflicts, noise complaints, Owner conflicts with tenants, etc.)
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Taking payment for all bookings & fees owed to the resort (Timeshare Maintenance Dues, booking payments for Vacation Rentals, Timeshare Tax payments, Owner Strata Payments, etc.)
• Oversaw monthly collections of payments for Rent, Utilities, other miscellaneous bills (WiFi, TV, cleaning fees, etc.)
• Assist in the process of DoT Licensing renewal
• Showed apartments to potential tenants and answered questions regarding community.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Assisting in the Invoice coding & payments to the vendors
• Escalated major issues to our Strata manager for immediate remediation.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Overseeing the Recreational Equipment at the Resort
• Base knowledge in battery changes for KABA Hotel Key Door Locks - changing door batteries when they go out, making keys for incoming guests & tenants, cleaning corroded Door Lock motherboards, etc.
• Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
• Provided comprehensive orientation for new tenants upon their viewing, outlining community rules, rough costs for their Tenancy and available amenities.
• Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
• Maintained accurate and up-to-date tenant and property records.
• Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
• Ensured compliance with all local housing laws and regulations, mitigating legal risks.
• Communicated effectively with owners, residents, and on-site associates.

Duties included were as follows;

• Handled tenant complaints promptly and appropriately (calling in repairmen and other support services in needed)
• Basic housekeeping and maintenance covered for tenants
• Basic book keeping on receivables and payables
• Dealing with tenant/guest check ins promptly and politely as well as ensuring they're properly cared for, for the duration of their trip.
• Assisting in Annual Inspections from Cayman Government - Dept. of Tourism

Duties included:

• Meet & Greet with specific guests to fast track their ORIA experience
• Guiding passengers in the right direction within the departure lounge of the new airport
• Assist with Arrivals – by helping passengers with lining up in the correct Customs lines as well as ensuring their forms we’re filled out correctly
• Guiding passengers to their airline carrier as well as helping with any airport/travelling issues.
• Promoted excellent customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Demonstrated the "Cayman Kind" customer service values throughout the role

This internship was completed in the Accounting, Guest Services and Food & Beverage departments.

Various roles included;

• Greeting guests upon arrival & departure from the hotel at the front door
• Learning & discussing with the Guest Services department head on the processes to ensure excellent Guest experiences
• Finance (Accounts Receivable/Payable, helped with the General Cashier’s daily routine, data inputting, filing, scanning)
• Serving guests in various restaurants around the hotel, setting chairs & tables out for F&B events within hotel
• Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from some supervisors for outstanding performance.
• Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
• Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
• Developed a strong understanding of the luxury hospitality industry & adapted to ensure that I would be a good fit

The Marriott Internship was separated into 3 different roles as to gain as much knowledge as possible, my roles were as follows; Accounting Intern, HR Intern and Recreation Intern.

Various duties included were;

• Filing, scanning and photocopying important documents for the Accounting & HR teams
• Learning the ins and out of the daily cash flow throughout the hotel
• Reconciling receipts to balance out customers room charges to their actual spend.
• In Recreation, my main role was to greet and tend to the guests on the beach and fulfill their needs (e.g. Umbrella set up, beach towel deliveries, etc.)
• As well as my normal duties as a beach attendant with the team we would set up the beach for the day & clean up the beach & surrounding area.
• In addition to that, I was also given a solo project to conduct an Audit of all the employee lockers in the male locker room to ensure the staff space was being efficiently used.
• Gained valuable industry knowledge through attending seminars, workshops, and conferences related to the field of expertise during the summer internship program.
• Developed a strong understanding of corporate culture by actively participating in company-wide initiatives and social events throughout the internship experience. (Employee Appreciation Week team BBQ, Gala's in Marriott ballroom, team building events with the Recreation team, etc.)
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Upselling Marriott Resorts amenities (GoPro services, Red Sail sign ups, etc.)
• Developed effective improvement plans in alignment with goals and specifications.

Duties included:

• Filing of the highly confidential documents into the AML system
• Filing and file sorting
• Various office duties set by supervisor