David Ames
Battletown
Summary
Dynamic Protective Services Manager with expertise in staff performance management, customer service excellence, and strategic planning. Proven ability to coach teams, resolve conflicts, and enhance operational efficiency.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Protective Serviese Manager
Speed Art Museum
Louisville
01.2016 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led a team of 42 employees, ensuring high productivity and excellent customer service.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Business Owner/Operator
Self-employeed
San Diego
06.2011 - 08.2016
- Managed daily business operations and ensured smooth workflow.
- Developed marketing strategies to promote products and services.
- Handled customer inquiries and provided excellent service consistently.
- Trained new employees on operational procedures and best practices.
- Implemented cost-saving measures to improve overall profitability.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
General Manager
Petco Animal Supplies Stores Inc.
San Diego
04.2013 - 12.2013
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed staff scheduling and training to maintain efficient team workflows.
- Evaluated store performance metrics to identify areas for improvement.
- Fostered a positive work environment that encouraged teamwork and communication.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Park Ranger / Maintenance and Campground Manager
Otter Creek Park / City of Louisville
Brandenburg
01.2002 - 12.2003
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Monitored Park areas for safety and compliance with regulations.
- Conducted routine maintenance on trails, picnic areas, and facilities.
- Provided assistance to visitors regarding camping permits, reservations, fees.
- Inspected trails for hazards or maintenance issues and performed necessary repairs.
- Managed daily operations of campground facilities and amenities.
- Assisted visitors with information about trails, wildlife, and park services.
Education
Associate of Science Anaimal Husbandry
Santa Fe College
Gainesville, Florida, FL06-1980
Skills
- Staff performance management
- Customer service excellence
- Strategic planning
- Team development and training
- Conflict resolution
- Project management
Certification
First Aid / CPR instructor
Accomplishments
Eagle Scout
Affiliations
Volunteer Firefighter
Timeline
Protective Serviese Manager
Speed Art Museum
01.2016 - Current
General Manager
Petco Animal Supplies Stores Inc.
04.2013 - 12.2013
Business Owner/Operator
Self-employeed
06.2011 - 08.2016
Park Ranger / Maintenance and Campground Manager
Otter Creek Park / City of Louisville
01.2002 - 12.2003
Associate of Science Anaimal Husbandry
Santa Fe College