Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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David Ebanks

George Town

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Agent

Cayman Airways
Grand Cayman, Cayman Islands
04.2022 - Current
  • Verified identification documents such as passports or driver's licenses.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.
  • Built and maintained productive relationships with employees.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Assisted with baggage check-in and tagging for customers.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Managed communication between airline personnel and customers in a professional manner.

Education

High School Diploma -

Wesleyan Christian Academy
Grand Cayman
06-2019

Skills

  • Issue documentation
  • Active listening
  • Issue follow up
  • Information updates
  • Customer service
  • Customer focus

Languages

English
First Language

Accomplishments

  • I got hired to work with Cayman Airways, and my managers loved my work ethic and pace so they selected me along with 2 other co-workers to train for United Airlines whiched I got sent away to New Jersey for a 3 week training so I currently work 2 airlines.

Affiliations

  • In school I played the trumpet, tried out basketball,soccer,and volleyball.
  • Also attented Junior Achievement 3 years in a row for PWC,Citco, and the chamber of commerce.

Timeline

Customer Service Agent

Cayman Airways
04.2022 - Current

High School Diploma -

Wesleyan Christian Academy

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David Ebanks