David Keown
Campbellsville,KY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Team Leader
US Army
12.2021 - Current
- Perform as a member of a fire team during drills and combat
- Aid in the mobilization of vehicles, troops, and weaponry
- Assist in reconnaissance mission
- Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.)
Account Executive
Enterprise Holdings
08.2018 - 12.2021
- Developed and maintained strong relationships with clients, resulting in a consistent increase in sales over the course of 3 years
- Created an account plan for each client that outlined goals and objectives to be met throughout the duration of the contract
- Achieved 100% customer satisfaction rating by providing excellent service and maintaining open communication with customers
- Spearheaded new business development through prospecting activities such as cold calling, networking events, trade shows and conferences
- Collaborated with marketing team on lead generation campaigns including email blasts, direct mail pieces and website updates.
Marketing Manager
Federated Insurance
01.2017 - 07.2018
- Executed business plan from lead generation to point of sale to account management
- Conducted field underwriting and risk management reviews for clients
- Provided consultative support to small and mid-size commercial businesses on insurance products
- Maintaining a minimum of 75 customer/prospect touch points weekly with positive sales growth.
Branch Manager
Enterprise Holdings
05.2013 - 12.2016
- Supervised a team to achieve sales goals and operate in compliance with corporate policies, focusing on external business development, internal training, and superior customer service
- As the original Branch Manager creating a profitable branch within three years and received excellent audit reviews for safety and soundness
- Conducted regular coaching/mentoring sessions with all branch staff to create a strong team environment and develop competent employees who can grow with the company
- In collaboration with the Vice President of Member services, identified and monitored key performance indicators within the branch to evaluate and adjust strategies for reaching organizational goals
- Maintained productive relations with various internal departments, leading to success on a variety of projects, including converting referrals into clients, developing new operational procedures
- Promoted to positions of increasing authority and responsibility due to my outstanding customer service ratings and team management skills
- Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients
- Managed 20+ employees and developed a team focused on customer service and results
- Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty
- Monitored phone activity to assure each member was providing top service and working to their potential
- Coached and developed customer service representatives to meet and maintain company goals
- Organized staff meetings in regards to new products and procedures.
Education
MBA Candidate -
Liberty University
02.2024
Mass Communication/Media -
Kentucky State University
05.2013
Skills
- Team motivation
- Client Support
- Attention to Detail
- Process Improvement
- Complex Problem-Solving
- Project Planning
Timeline
Team Leader
US Army
12.2021 - Current
Account Executive
Enterprise Holdings
08.2018 - 12.2021
Marketing Manager
Federated Insurance
01.2017 - 07.2018
Branch Manager
Enterprise Holdings
05.2013 - 12.2016
MBA Candidate -
Liberty University
Mass Communication/Media -
Kentucky State University
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