David Osborne

Dynamic professional specializing in revenue optimization and financial analysis at UofL Health. Demonstrated success in contract validation and pricing strategies, enhancing interdepartmental collaboration. Expertise in data management and regulatory compliance, delivering solutions that improve operational efficiency and support organizational goals. Strong communication skills focused on achieving measurable results.

Analyzed contracts and coordinate with hospital charge master and other departments on reimbursement amounts and use of service/revenue codes., Coordinated with Financial Counselors and other team members to analyze accounts and develop estimated pricing for procedures., Utilized reimbursement workflows along with interfacing with software/databases in the healthcare environment (McKesson, PMMC, STAR, EPSi, EPIC and other payer modeling systems)., Maintained Compliance with all company policies, procedures, and standards of conduct., Played key role in the creation of a proficient and efficient system for ensuring quality customer service for compliance standards., Utilized a deep understanding of PCI DSS compliance standards for the merchant’s requirements., Managed technical services for Law Enforcement Agencies throughout the country., Analyzed site problems to determine and implement best resolution, preventing disrupted services and potential cancellation of contracts., Developed training manuals and PowerPoint presentations on data analyst role, terminology, and daily procedures., Developed training manuals and materials for various Compliance Guidelines, Jail Management Software, basic computer tasks, troubleshooting techniques, and compliance specialist position., Developed and implemented system to convert from paper to computer filing systems., Provided problem escalation assistance to internal and external customers., Conducted training classes on compliance standards., Conducted daily departmental meetings., Prioritized daily departmental work tasks., Trained new Service Representatives on selected functions and daily activities., Assisted in the hiring of Technical Service Representatives., Managed the installation of business hardware and software., Trained and evaluated performance of employees., Consistently maintained high KLAS Customer Service Satisfaction Ratings., Managed over 30 Implementation Projects for major medical facilities, doctor offices, ambulatory services and medical billing companies throughout the country., Established and maintained excellent communication with Law Enforcement agencies throughout the country: Primary sites included 119 counties in Kentucky, 66 counties in Florida, 36 counties in Oregon, and 3 counties in New Jersey in addition to the Department of Corrections, for each of those states., Responding to the client‘s requests within 24 - 48 hours., Answered and maintained daily requests from over 100 customers., Extensive experience in Call Center and Help Desk environments.

Active with Alpha Phi Alpha Fraternity, Inc. (35 years)

• Graduate Advisor for college chapter @ University of Louisville (2022 - 2025)
• Served on various committees as both leadership and support roles (1990 - Present)