David Smith
Bowling Green
Summary
Highly skilled professional with a strong background in analytical thinking, effective communication, and collaborative teamwork. Adapts quickly to new environments and thrives in dynamic settings. Committed to team success and continuous professional development. Approaches work with a positive attitude and dedication to ongoing learning and personal growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Returns Putaway Lead
ShopHQ
07.2021 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Call Center Coach
Afni
11.2018 - 05.2021
- Coached and mentored team members for improved performance, leading to higher overall customer satisfaction ratings.
- Addressed escalated calls from customers professionally and efficiently with their subsequent complaints resolved effectively.
- Achieved higher trainee retention rates through continuous feedback and coaching sessions.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
- Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.
McDonalds Manager
McDonald's
10.2014 - 10.2018
- Improved team efficiency by streamlining workflows and delegating tasks effectively.
- Increased customer retention by addressing client concerns and fostering strong relationships.
- Coordinated team efforts to achieve company goals and surpass expectations.
McDonalds Crew Member
McDonald's
07.2012 - 09.2014
- Delivered exceptional customer service by efficiently handling orders and addressing customer needs.
- Maintained cleanliness of workstations to ensure compliance with health and safety standards.
- Operated equipment and tools safely to prepare food and beverages.
- Prepared food items to meet quality standards and maintain consistency.
- Greeted customers warmly to create welcoming and friendly environments.
Education
General -
Hart County High School
Skills
- Team Supervision
- Production Management
- Kitchen Management Experience
- Proficient in Computer Applications
- Trainer
- Material handling
- Forklift Proficiency
- Inventory Control
- Warehouse organization
Certification
- Forklift Certified, Present
- Driver's License, 04/01/14 to Present
- CPR Certification, ServSafe
- ServSafe, 10/01/17 to 10/31/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Returns Putaway Lead
ShopHQ
07.2021 - Current
Call Center Coach
Afni
11.2018 - 05.2021
McDonalds Manager
McDonald's
10.2014 - 10.2018
McDonalds Crew Member
McDonald's
07.2012 - 09.2014
General -
Hart County High School
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