Davonte Vandyke
Louisville
Summary
Professional with experience in technical support and logistics, adept at managing customer inquiries and ensuring timely resolution of issues. Demonstrated ability to track incidents through a ticketing system while maintaining regular communication with clients. Skilled in coordinating procurement processes for IT equipment, ensuring compliance with company standards. Proven capability in operating delivery vehicles safely and efficiently, utilizing technology to optimize routes and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Desk Technician
Presbyterian Church U.S.A
Louisville
06.2024 - 04.2025
- Responded to incoming calls from customers regarding their technical queries.
- Tracked open incidents using ticketing system and kept customers informed about progress status regularly.
- Coordinated with vendors for procurement of IT equipment according to company standards.
Delivery Driver
Amazon
Louisville
02.2021 - 03.2023
- Operated the delivery vehicle in a safe and efficient manner, using GPS and other technological tools to navigate routes and manage deliveries.
- Ensured that packages are properly sorted and loaded onto the company vehicle, and followed company guidelines for customer service and communication.
- Safely delivered packages to customers' homes and businesses; Updated customers on delivery times and handled any issues or complaints
Box Truck Driver
Haverty's Furniture
Louisville
12.2019 - 02.2021
- Responsible for Fuel and Maintenance Logs, Light Maintenance and Cleaning and Upkeep of Company vehicles.
- Completed 10-15 deliveries and assemblies of furniture in the customers' home.
- Maintain high performance levels by keeping within the customer time window
- Accurately communicate and document the delivery transaction using either a mobile device or the provided paperwork.
Cleaning Crew
Crystal Cleaning
Louisville
02.2015 - 09.2020
- Performed daily cleaning tasks including sweeping, mopping, and vacuuming floors, dusting furniture, cleaning restrooms, and taking out trash.
- Maintained cleanliness and organization of common areas such as lobby, break room, and conference rooms
- Followed strict safety protocols and used appropriate cleaning chemicals and equipment.
- Communicated effectively with supervisors and team members to ensure efficient and timely completion of tasks.
Package Handler
UPS
Louisville
02.2016 - 12.2019
- Sorted packages by destination and handled them with care to prevent damage.
- Operated various material handling equipment such as hand trucks and conveyor belts, and possessed knowledge of UPS shipping and package handling procedures.
- Loaded and unloaded mailbags, assisted with tracking and inventory management, and maintained a clean and safe work environment.
Education
High School Diploma -
Shawnee High School
Louisville, KY01.2018
Skills
- Driving
- Customer Service
- Warehouse Operations
- Time Management
- Critical Thinking
- Transportation
- Technical troubleshooting
- IT equipment procurement
- Problem solving
- Remote support
- Software installation
- Hardware support
- System administration
- Ticketing system
- Technical documents comprehension
- Technical support
- Issue troubleshooting
- Service support
Timeline
Service Desk Technician
Presbyterian Church U.S.A
06.2024 - 04.2025
Delivery Driver
Amazon
02.2021 - 03.2023
Box Truck Driver
Haverty's Furniture
12.2019 - 02.2021
Package Handler
UPS
02.2016 - 12.2019
Cleaning Crew
Crystal Cleaning
02.2015 - 09.2020
High School Diploma -
Shawnee High School