Dawn Mooningham
Central City
Summary
Dedicated professional with over 20 years in customer service and support. Proven track record in building strong customer relationships, scheduling, and team collaboration. Committed to enhancing customer satisfaction while adhering to industry regulations and guidelines.
Overview
37
37
years of professional experience
Work History
Patient Service Rep
Community Health Centers of Western Kentucky
07.2023 - Current
- Responsible for scheduling, insurance claim; answering phones, routing calls and charting messages, prescription refills to doctors/nurses; Following HIPAA guidelines and procedures.
Head teller/customer service rep
Farmers Bank & Trust/Hancock Bank & Trust
11.2012 - 03.2021
- Responsible for obtaining, developing and maintaining customer business and relations; Assisting customers with a wide variety of financial needs in-person, over the phone and online; Following FDIC regulations and Bank Security Acts; Balancing and maintaining vault and teller drawer.
Library Technician
Madisonville Community College
Madisonville
05.1989 - 05.1998
- Responsible for customer service duties, interacting with the faculty, staff and students, as well as retrieving and replacing materials in their proper locations. Ordering books, magazines and supplies needed.
Education
Communications, Theatre, Sociology, Psychology
madisonville community college
05-1998
Skills
- Scheduling appointments
- Insurance claims processing
- Medical record management
- HIPAA compliance
- Prescription management
- Customer relationship management
Timeline
Patient Service Rep
Community Health Centers of Western Kentucky
07.2023 - Current
Head teller/customer service rep
Farmers Bank & Trust/Hancock Bank & Trust
11.2012 - 03.2021
Library Technician
Madisonville Community College
05.1989 - 05.1998
Communications, Theatre, Sociology, Psychology
madisonville community college