Dawna Lauhon
Catlettsburg,Ky
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 32 years of experience. Highly effective and comfortable working with people at all levels in organization.
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Result driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Lead Kitchen Supervisor
Prestera
06.2024 - Current
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Managed food deliveries to ensure timely receipt of ingredients while maintaining appropriate storage conditions for optimal freshness.
- Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repair needs during busy service periods.
- Established a culture of continuous improvement within the kitchen team by encouraging open feedback, addressing concerns promptly, and implementing best practices for optimal performance.
- Maintained a clean and sanitary work environment, ensuring compliance with health code regulations and preserving food quality.
- Evaluated vendor relationships to ensure the highest quality of ingredients at competitive prices, supporting menu offerings that met both culinary standards and budget constraints.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Monitored food inventory and supplies to prevent waste.
- Created new recipes, outlined steps, and training staff on correct preparation.
Rental Property Manager
Family Business
05.1989 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Streamlined rent collection process, improving on-time payments from tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations
- Adheres to confidentiality
Warehouse Worker
Layne’s Wholesale
06.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Help as needed
Owner & Operator
Giovanni’s Pizza
05.1989 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Devised processes to boost long-term business success and increase profit levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Diploma - General
Boyd County High School
Ashland, KY05.1989
Skills
- Employee Motivation and Performance
- Leadership and People Development
- Marketing Tactics
- Accounts Payable and Accounts Receivable
- Commercial Maintenance
- Inventory Optimization
- Finance and Accounting Operations
- Interior Renovations
- Payroll Preparation
- Inventory Stocking
- POS Inventory System Operations
- Sales Activities
- Cleaning and Sanitizing
- Food Safety Standards
- Portion the food for serving size
- Set up tables for catering
- Staff Management
- Business Planning
- Sales Leadership
- Team Oversight
- Hiring and Staffing
- Staff Training
- Design Coordination
- Customer Relations
- Profit and Loss
- Tradeshow Events
- Mission and Vision
- Remodels and New Construction
- Reducing Costs
- Approachable and Outgoing
- Vendor Negotiations
- Diagnosing Malfunctions
- Quality Inspections
- Product Packaging
- Monitoring Line Supplies
- Production Operations
- Goals and Performance
- Maintenance Knowledge
- Commercial Property
- Safe Work Practices
- Rent Collection
- Inspect Buildings
- General Housekeeping
- Laminate Flooring
- Tile Installation
- Routine Maintenance
- Energetic and Positive
- Basic Tools
- Deck Installation
- Interior Decorating
- Cabinet Installation
- Hand and Power Tool Operation
- Menu development
- Allergy awareness
- Eviction procedures
- Occupancy management
- Lease renewals
- Property tours and inspections
- Property management expertise
Accomplishments
I have successfully Owned and Operated Giovanni’s Pizza of Catlettsburg along side my family for 32 years. We built the business from the ground up. My business has grown from a tiny business to a successful franchise. From hiring to business management, all the financial aspects and the day to day cleaning and keeping it well above health department regulations. This has been a very fast paced business that keeps you going all day. I have invested my heart and soul into my business. After 32 years I’ve decided to retire from the business. After a few months of that, I have decided I’m not ready to do that. I was meant to work and be active, it’s all I know to do.
Additional Information
References
Virginia Conley RNBSN
(606)831-3437
3333 Marsh Hill Drive
Catlettsburg, Ky. 41129
jennyfergusonconley@gmail.com
Michael Bowling
(606)232-6553
P.O. Box 495
Catlettsburg, Ky. 41129
mbowling@kfb.bank
Joyce Cumpston
(740)646-9265
1620 Center Street
Catlettsburg, Ky. 41129
Joyce.cumpston@va.gov
Certification
ServSafe Certification
ServSafe Proctor
Timeline
Lead Kitchen Supervisor
Prestera
06.2024 - Current
Warehouse Worker
Layne’s Wholesale
06.2023 - 08.2023
Rental Property Manager
Family Business
05.1989 - Current
Owner & Operator
Giovanni’s Pizza
05.1989 - 12.2022
Diploma - General
Boyd County High School
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