Dawnann Tomes
Leitchfield
Summary
Dedicated and compassionate professional with over 6 years of customer service experience and certification as a CNA. Known for delivering patient-centered care in home health, nursing home, and rehabilitation settings, while maintaining strong attention to detail and empathy. Adept at managing multiple responsibilities, resolving customer concerns, and adapting quickly to changing needs—both at work and at home. As a proud mom and wife, I bring exceptional multitasking, organization, and people skills to every role I take on. Committed to providing excellent care and service with a calm, dependable, and trustworthy presence.
Overview
10
10
years of professional experience
Work History
Salesperson
Rexair
Bardstown
08.2024 - Current
- Conducted in-home demonstrations of the Rainbow Cleaning System, educating potential customers on product features and health benefits.
- Achieved top sales and most demonstrations company-wide in January, consistently surpassing monthly performance targets.
- Utilized persuasive communication and relationship-building skills to close high-ticket sales in a face-to-face environment.
- Managed appointment scheduling, follow-ups, and customer inquiries to maximize sales opportunities and satisfaction.
- Adapted presentations to meet the specific needs of each household, resulting in high customer engagement and conversion rates.
Customer Service Representative/ Underwriter
Guardian Insurance Wholesalers
Leitchfield
03.2018 - 04.2024
- Begin as a Customer Service Representative, managing policy changes, handling client inquiries, and ensuring accurate data entry for commercial truck insurance policies.
- Promoted to Underwriter based on performance and knowledge of commercial insurance products.
- Reviewed applications, assessed risk, and issued or revised commercial truck insurance quotes.
- Communicated directly with brokers and clients to clarify coverage details and underwriting requirements.
- Proficient in Microsoft Excel and Word for documentation, policy tracking, and reporting.
- Maintained a high level of accuracy and compliance with company and regulatory standards.
CNA
CNA
03.2015 - 03.2017
- Provided compassionate, hands-on care to patients in diverse settings, including private homes, long-term care facilities, and rehabilitation centers.
- Assisted with daily living activities such as bathing, grooming, dressing, mobility, feeding, and toileting.
- Monitored and documented vital signs, patient conditions, and changes in health status for nursing staff and care teams.
- Supported physical therapy and rehabilitation plans by assisting patients with exercises and mobility routines.
- Delivered emotional support to patients and families, promoting comfort and dignity during all stages of care.
- Maintained a clean, safe environment and followed infection control protocols to ensure patient safety and well-being.
Education
High School Diploma -
Grayson County High School
Leitchfield, Kentucky06-2010
Skills
- Customer Service Excellence
- Sales & Product Demonstrations
- Insurance Underwriting
- Policy Review & Revisions
- Risk Assessment
- Patient Care & Assistance
- Vital Signs Monitoring
- Time Management
- Appointment Scheduling
- Attention to Detail
- Conflict Resolution
- Team Collaboration
References
References available upon request.
Timeline
Salesperson
Rexair
08.2024 - Current
Customer Service Representative/ Underwriter
Guardian Insurance Wholesalers
03.2018 - 04.2024
CNA
CNA
03.2015 - 03.2017
High School Diploma -
Grayson County High School