Summary
Overview
Work History
Skills
Timeline
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Dazsha J. Bodden

PO Box 142

Summary

Dynamic professional with a proven track record at RBC Royal Bank (Cayman) Limited, excelling in customer service and critical thinking. Demonstrated ability to enhance client satisfaction and streamline operations, fostering strong relationships and efficient problem resolution. Skilled in administrative support and teamwork, consistently achieving goals with meticulous attention to detail.

Overview

5
5
years of professional experience

Work History

Private Banking Associate

RBC Royal Bank (Cayman) Limited
10.2022 - Current
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Educated customers on online banking and mobile banking applications.
  • Processed applications for new accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Assisted customers with banking needs and inquiries.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Strengthened teamwork among colleagues by collaborating on projects, sharing knowledge, and supporting fellow associates in their tasks.
  • Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
  • Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.

Cash Agent

RBC Royal Bank (Cayman) Limited
02.2022 - 10.2022
  • Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
  • Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
  • Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
  • Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
  • Addressed client concerns with empathy, providing solutions that enhanced overall satisfaction levels.
  • Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
  • Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.

Client Service Assistant

RBC Royal Bank (Cayman) Limited
10.2019 - 02.2022
  • Enhanced client satisfaction by providing timely and accurate information on products and services.
  • Coordinated schedules between clients and service providers, facilitating optimal use of resources while minimizing conflicts or delays.
  • Maintained an organized filing system for all client documents, easing retrieval of crucial information when needed.
  • Assumed responsibility for updating client databases with accurate information, allowing the organization to better analyze trends and tailor its services accordingly.
  • Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
  • Participated in team meetings and contributed valuable insights for process improvements, leading to enhanced client experience.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Conflict resolution
  • Scheduling
  • Administrative support
  • Prioritization
  • Customer privacy protection
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

Private Banking Associate

RBC Royal Bank (Cayman) Limited
10.2022 - Current

Cash Agent

RBC Royal Bank (Cayman) Limited
02.2022 - 10.2022

Client Service Assistant

RBC Royal Bank (Cayman) Limited
10.2019 - 02.2022

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Dazsha J. Bodden