Deanna Barton
Scottsville
Summary
At Hope Family Health, I excelled in patient services, enhancing patient satisfaction through meticulous insurance verification and empathetic complaint resolution. My proactive approach to appointment scheduling and confidentiality management led to notable efficiency improvements, showcasing my ability to blend technical skills with compassionate patient care.
Overview
2
2
years of professional experience
Work History
Patient Services Representative
Hope Family Health
08.2022 - 01.2025
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Balanced deposits and credit card payments each day.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Medical Assisting -
Nashville College of Medical Careers
Madison, TN2008
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
Timeline
Patient Services Representative
Hope Family Health
08.2022 - 01.2025
Medical Assisting -
Nashville College of Medical Careers
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