Open To Work
Deanna Mitchell
Louisville
Work Preference
Summary
Dependable Customer Service Professional experienced in customer retention, administrative support, and fast-paced service environments. Resolved customer concerns and maintained accurate records through effective communication, problem-solving, and multitasking. Focused on delivering exceptional service and building positive relationships through active listening and empathy.
Overview
20
20
years of professional experience
Work History
Domestic Engineer/ Household Manager
Self-Employed
Louisville
05.2010 - Current
- Oversaw household scheduling, budgeting, and daily operations to ensure smooth functioning.
- Coordinated appointments, payments, and administrative tasks to streamline household management.
- Delivered personalized care and educational support for children in a nurturing environment.
- Ensured safe, organized, and sanitary home environment for family well-being.
Shift Driver (DOT Certified)
UPS
07.2023 - 12.2025
- Transported packages safely between warehouses and aircraft while meeting strict delivery schedules.
- Transported packages safely between warehouses and aircraft while meeting strict delivery schedules.
- Completed vehicle inspections and shipping documentation accurately.
- Coordinated with warehouse personnel to facilitate timely movement of freight and optimize workflow.
- Demonstrated reliability in executing tasks efficiently and attention to detail in safe driving practices, contributing to overall safety compliance.
Construction Training Instructor Assistant
YouthBuild Louisville
01.2016 - 09.2016
- Supported instructor during training sessions with classroom and hands on training.
- Guided participants and organized training records for improved tracking.
- Managed various administrative tasks in the office to ensure smooth operations. and maintained office organization.
Direct Support Professional
Volunteers of America
01.2015 - 09.2015
- Supported clients in daily living activities to enhance their independence.
- Managed confidential documentation and collaborated with care teams to ensure comprehensive support.
- Addressed client concerns effectively while prioritizing safety and well-being.
Customer Retention Representative
Teleperformance
03.2014 - 09.2014
- Resolved billing inquiries, facilitated account changes, and addressed service concerns to enhance customer satisfaction.
- Assisted customers with billing questions, account changes, and service concerns.
- Processed payments, account updates, and documented customer interactions.
- Provided professional, courteous customer service to foster positive customer relationships.
Receptionist (AmeriCorps)
YouthBuild Louisville
08.2012 - 06.2013
- Handled multi-line phone system and greeted visitors to ensure positive first impressions.
- Executed data entry, filing, scheduling, and general office tasks to support operational efficiency.
- Facilitated conflict resolution and safeguarded confidential records to maintain trust and integrity.
Trainee (AmeriCorps)
YouthBuild Louisville
10.2011 - 06.2012
- Assisted in program delivery for youth development initiatives.
- Supported team in organizing community service projects and events.
- Contributed to construction, remodeling, landscaping, and community projects.
- Adhered to OSHA safety standards while collaborating in team environments to ensure safety and project success.
- Collaborated with peers to maintain a positive learning environment.
Volunteer Custodian
YMCA Chestnut Street Family Branch
02.2011 - 09.2011
- Ensured facility cleanliness to create a welcoming environment for members.
- Restocked supplies and provided member assistance.
- Executed assigned duties independently and efficiently, contributing to overall operations.
Fire Watch Guard
Murray Guard
08.2009 - 12.2009
- Conducted routine inspections and maintained safety logs to uphold safety protocols and identify potential risks.
- Monitored facilities for fire hazards during renovation work to ensure compliance with safety standards.
- Contributed to emergency readiness efforts
Server
Bulkhead's Mountain Bar & Grill
07.2008 - 01.2009
- Provided exceptional customer service in high-volume restaurant, enhancing guest satisfaction.
- Efficiently processed customer orders and payments, ensuring accuracy and timely service.
- Ensured cleanliness and adherence to food safety standards, contributing to a safe dining environment.
General Laborer
Labor Works
06.2006 - 05.2008
- Operated machinery for various labor tasks on construction sites.
- Modified approaches based on specific job site requirements to maximize productivity., prioritizing safety while sustaining high productivity levels.
- Handled machinery operation for construction tasks, ensuring compliance with safety protocols. on construction sites.
- Adjusted to diverse job sites, prioritizing safety while sustaining high productivity levels.
- Maintained a clean and organized work environment at all times.
Education
High School Diploma -
Whitney M. Young Job Corps Center / Eminence High School
Medical Office Support -
Whitney M. Young Job Corps Center
Construction Training - OSHA, First Aid/CPR, PPE, Financial Literacy
YouthBuild Louisville
Skills
- Household Budgeting
- Expense Tracking
- Customer retention
- Administrative Support
- Scheduling & Recordkeeping
- Data Entry
- Multi-Line Phone Systems
- Microsoft Office
- Time Management
- Home Safety Management
- Negotiation Techniques
- Written and Verbal Communication
- Conflict resolution
- Confidentiality
- Mathematics
- Typing: 47 WPM
Timeline
Shift Driver (DOT Certified)
UPS
07.2023 - 12.2025
Construction Training Instructor Assistant
YouthBuild Louisville
01.2016 - 09.2016
Direct Support Professional
Volunteers of America
01.2015 - 09.2015
Customer Retention Representative
Teleperformance
03.2014 - 09.2014
Receptionist (AmeriCorps)
YouthBuild Louisville
08.2012 - 06.2013
Trainee (AmeriCorps)
YouthBuild Louisville
10.2011 - 06.2012
Volunteer Custodian
YMCA Chestnut Street Family Branch
02.2011 - 09.2011
Domestic Engineer/ Household Manager
Self-Employed
05.2010 - Current
Fire Watch Guard
Murray Guard
08.2009 - 12.2009
Server
Bulkhead's Mountain Bar & Grill
07.2008 - 01.2009
General Laborer
Labor Works
06.2006 - 05.2008
High School Diploma -
Whitney M. Young Job Corps Center / Eminence High School
Medical Office Support -
Whitney M. Young Job Corps Center
Construction Training - OSHA, First Aid/CPR, PPE, Financial Literacy
YouthBuild Louisville