Debbie Weatherspoon
Georgetown,KY
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Central Bank through empathetic resolution of complaints and expert product knowledge. Skilled in active listening and problem resolution, consistently delivering exceptional service and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Central Bank
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer.
Relationship Advisor
Kentucky Bank
10.2019 - 08.2020
- Proactively addressed potential client issues before escalation, preserving long-term relationships and trust in the bank''s services.
- Strengthened client relationships by providing personalized financial advice and exceptional customer service.
- Collaborated with internal teams to address client needs and concerns effectively, ensuring high levels of satisfaction.
- Assisted clients with setting up accounts or opening up new services.
- Delivered exceptional customer service to our clients.
Customer Service Representative
Whitaker Bank
09.2018 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Executed customer transactions, including deposits, withdrawals, counter checks and loan payments.
- Assisted customers with setting up or closing accounts.
- Maintain monthly accumulated overdraft reports and daily charge off/ bank closing reports.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Business Economics
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Shelby County High School
Shelbyville, KY05.2008
Skills
- Customer service
- Patience and tolerance
- Active listening
- Customer relations
- Problem resolution
- Product knowledge
Timeline
Customer Service Representative
Central Bank
02.2024 - Current
Relationship Advisor
Kentucky Bank
10.2019 - 08.2020
Customer Service Representative
Whitaker Bank
09.2018 - 10.2019
No Degree - Business Economics
Western Kentucky University
High School Diploma -
Shelby County High School
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