Debora Cansino
Bowling Green,KY
Summary
Dynamic communicator and accomplished leader with a proven track record of managing and guiding team projects to successful completion. Highly organized and detail-oriented, with fluency in English, Bosnian, and Croatian, enabling effective collaboration in diverse environments. A versatile skill set enhances adaptability to various challenges and drives results in any team setting. Committed to fostering positive relationships and achieving shared goals through strategic communication and leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Abound Credit Union
09.2025 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Payroll Specialist/ Office Administrator
I&M Construction
11.2022 - 10.2024
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided backup to front desk to step in to assist with various tasks.
Kitchen Leader/ Trainer
Chipotle
09.2024 - 08.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
Sales Specialist
Sams Club
11.2024 - 07.2025
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Welding Degree - Welding Technology
Southcentral Kentucky Community And Technical College
Bowling Green, Kentucky, KY01.2024
High School Diploma -
Penn Foster High School
Scranton, PA01.2022
Skills
- Payroll & Office Work
- Management & Leadership
- Team Development
- Payment processing
- Banking operations support
- Client education
Certification
- Selected for specialized one-on-one training in teller operations and cash handling.
- Trained on effective strategies to promote and cross-sell financial products including mortgages, auto loans, and credit cards.
LANGUAGES
English
Bosnian
Croatian
Timeline
Member Service Representative
Abound Credit Union
09.2025 - Current
Sales Specialist
Sams Club
11.2024 - 07.2025
Kitchen Leader/ Trainer
Chipotle
09.2024 - 08.2025
Payroll Specialist/ Office Administrator
I&M Construction
11.2022 - 10.2024
Welding Degree - Welding Technology
Southcentral Kentucky Community And Technical College
High School Diploma -
Penn Foster High School