Deborah Sword
Richmond,KY
Summary
Looking to start a new position that utilizes my strengths and abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to bring honesty and dedication to new role.
Overview
21
21
years of professional experience
Work History
Transaction Processor
Conduent
10.2019 - Current
- Receive mailed in medical and dental claims for opening and sorting to appropriate bundles for scanning and processing for payments. Sort medical and dental payments for scanning and processing. Processing 600 to 1400 daily.
Team Sales Lead
Anderson Merchandisers
01.2014 - 09.2019
- In charge of inventories, budgeting and mileage reports
- Planned product displays to increase sales
- Selected merchandise based on most favorable price and quality
- Discussed merchandise needs with shift supervisors
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Supervised up to 4 employees on merchandising team
- Consulted with management and advertising teams to plan optimal promotions
- Adjusted shelves, bins, racks and temporary displays to match provided plans
- Applied skills to complete new store builds, full store resets and specific department updates
CSR II
Amazon.com
01.2011 - 01.2014
- Provide customers with support to assist in ordering, returns, pricing and product information. Speaking with up to 75 customers per day.
- Provide technical support to our Kindle owners with any problem they may have and determine if it needs a specialist for further assisting. 80 percent of the calls were easily concluded.
Territory Assistant
Hallmark Inc
01.2005 - 01.2011
- Manage 26 different accounts and 8 employees.
- Responsible for credits, shrink, productivity, orders, budget and sales of new products and promotions.
- Maintain close relationship with store personnel to ensure work is completed in timely manner and to the stores expectations.
- Manage employees hours to keep within budgets and keep down discrepancies.
Education
Certificate - Medical Billing & Coding, Medical Transcription
Kctcs
Lexington, KY05.2023
Associates Degree - Business management
Lexington Community College
Lexington, KY01.1990
Skills
- Transcription
- Retail Management
- Merchandising
- Medical terminology
- Pricing
- Medical Coding
- Detail-oriented
- ICD-10
- Merchandise stocking
- Communication skills
- Database Administration
- Typing
- Technical support
- CPT Coding
Additional Information
Received certificate for Medical Coding, Medical Receptionist, Medical Unit Coordinator and Data Entry Operator. In the process of studying for the medical billing and coding certification, will be testing on 9/14.
Timeline
Transaction Processor
Conduent
10.2019 - Current
Team Sales Lead
Anderson Merchandisers
01.2014 - 09.2019
CSR II
Amazon.com
01.2011 - 01.2014
Territory Assistant
Hallmark Inc
01.2005 - 01.2011
Associates Degree - Business management
Lexington Community College
Certificate - Medical Billing & Coding, Medical Transcription
Kctcs
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