Delena Ratliff
Auxier
Summary
Proven track record of efficiency, dependability, and customer service. Expert at interacting with customers; proficient in following up on customer requests and efficiently resolving any issues. Able to learn different computer programs quickly. Experienced with accounts receivable and billing. HIPPA law experience. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Billing Support Specialist
Mountain Comprehensive Care
Prestonsburg
03.2023 - Current
- Participated in departmental meetings concerning improvements in existing payment processes.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Maintained accounting ledgers by verifying and posting account transactions.
- Assisted in training new team members on proper procedures for posting payments and reconciling accounts receivable ledgers.
- Downloaded, printed and batched electronic funds transfers and remits.
- Maintained accurate records of all payments posted in an organized filing system.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
Bill/Cash/Verification
Sandy Valley Transportation
Prestonsburg
04.2009 - 03.2023
- Receive email from local offices for clients to schedule transportation
- Schedule transportation and return email with confirmation number
- Take in driver paper work and process the vouchers for the trips
- Use a portal to approve information entered by drivers to verify trips so the company is paid for each trip
- Answer phone for clients to schedule cash or bill trips
- Enter new clients into the system and check Medicaid eligibility
- Print time sheets, vouchers and other needed documents for billing
- Prepare spreadsheet for billing the state for different situations
Education
Business -
Big Sandy Community and Technical College
Paintsville, KY05.2000
Skills
- Customer service
- Time management
- Communication skills
- Microsoft excel
- Microsoft word
- Computer literacy
- Payment processing
- Billing software
- Data entry
- Problem resolution
- Attention to detail
- Empathy and patience
- Microsoft office expertise
- Accounts receivable expertise
- Billing software proficiency
- Insurance verification
- Verbal and written communication
- Claims processing
Phone Numbers
606-263-1041, 606-259-1439
References
References available upon request.
Timeline
Billing Support Specialist
Mountain Comprehensive Care
03.2023 - Current
Bill/Cash/Verification
Sandy Valley Transportation
04.2009 - 03.2023
Business -
Big Sandy Community and Technical College
Similar Profiles
ALISHA WILLIAMSALISHA WILLIAMS
NE Reentry Program Project Manager/Therapist at Mountain Comprehensive Care CenterNE Reentry Program Project Manager/Therapist at Mountain Comprehensive Care Center
Natalia HeraldNatalia Herald
Peer Support Specialist at Mountain Comprehensive CarePeer Support Specialist at Mountain Comprehensive Care
Jordan SteeleJordan Steele
MAT Clinician at HomePlace (Mountain Comprehensive Care Center)MAT Clinician at HomePlace (Mountain Comprehensive Care Center)