ANTONY R. HALL
George Town,Cayman Islands
Summary
Dynamic customer service and technical support professional with a proven track record at Toyota Jamaica Ltd. Demonstrated expertise in communication and office technologies, driving enhanced customer satisfaction and operational efficiency. Achieved measurable improvements in service delivery through critical thinking and problem-solving skills, significantly elevating customer engagement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Tonys Toys Ltd.
10.2022 - Current
- Booking Service appointments
- Shuttle service for customers
- Sourcing vehicle service parts
- Communicating with customers on service details and cost
- Providing an overall professional and great service for our customers
Air Conditioning Technician Assistant
D & G Air Conditioning Service and Repairs
07.2021 - 09.2022
- Conducts service of Air conditioning units
- Assists in the installation of A/C units, condensers and air handlers
Service Receptionist
Toyota Jamaica Ltd.
12.2015 - 06.2021
- Arranges service booking appointments
- Liaises with customers/fleet managers regarding servicing of vehicles
- Performs some technical roles relating to issues with motor vehicles, including air conditioning and cooling systems
- Perform Service Advisor roles (as needed)
Customer Data Sales Agent
Digicel (Jamaica) Ltd.
12.2013 - 03.2014
- Assist in marketing Digicel's Data Sales strategy
- Advise customers on the benefits of having a Data plan
- Advise customers on different telephony instruments
- Problem solving customers' issues
Customer Sales Representative/Store Manager
Wahoo Record Holdings Ltd.
01.2005 - 12.2012
- Company Overview: Local Partner of Digicel (Cayman) Ltd
- Prepares for customer inquiries by studying products, services and customer services processes
- Responding to customer inquiries by understanding: Nature of inquiry; Gathering and researching information; Verifying company's products and services; Tailoring responses to meet customer's needs
- Improves quality service by recommending improved processes
- Identifying and advising customers of new products and service applications
- Conduct verbal and written presentations to customers
- Manage new accounts
- Local Partner of Digicel (Cayman) Ltd
Education
BA - Bachelors Degree in Business Administration and Marketing
Napier University
08.2024
Certificate - Customer Service (First Class Honours)
City & Guilds of London
09.2014
Associate Degree - Business Administration
International College of the Cayman Islands
11.2009
High School Diploma - Graduated with Honours
Waterford High School
Jamaica, W.I.01.2002
Skills
- Expert communication and interpersonal skills
- In-depth knowledge of new and latest office technologies
- Experienced in the use of Microsoft Office systems
- Experienced in the use of Apple products
- Organized and detail oriented
- Hands on managerial skills with junior staff
- Hands on managerial skills with management
- Hands on managerial skills with customers
- Microsoft office
- Service orientation
- Scheduling appointments
- Follow-up calls
- Customer satisfaction
- Typing speed
- CRM software
- Cross-selling techniques
- Dispute resolution
- Up-selling techniques
- Building rapport
- Client-specific scheduling
- Problem-solving
- Telephone etiquette
- Document management
- Documentation proficiency
- Critical thinking
- Attention to detail
- Data entry
- Customer service
- Teamwork and collaboration
- Service sales
- Computer skills
References
- Ms. Catherine Fox, General Manager, Wahoo Record Holdings Ltd., (345) 326-2626, cfoxgcm@gmail.com
- Mr. Samuel Dawson, Partner, Carey Olsen Attorneys-at-law, (345) 749-2035, sam.dawson@careyolsen.com
Certification
Bsc In Business Admin And Marketing
Associate Degree in Business Admin
Certification in Customer Service from City & Guilds
Languages
English
First Language
Timeline
Tonys Toys Ltd.
10.2022 - Current
Air Conditioning Technician Assistant
D & G Air Conditioning Service and Repairs
07.2021 - 09.2022
Service Receptionist
Toyota Jamaica Ltd.
12.2015 - 06.2021
Customer Data Sales Agent
Digicel (Jamaica) Ltd.
12.2013 - 03.2014
Customer Sales Representative/Store Manager
Wahoo Record Holdings Ltd.
01.2005 - 12.2012
BA - Bachelors Degree in Business Administration and Marketing
Napier University
Certificate - Customer Service (First Class Honours)
City & Guilds of London
Associate Degree - Business Administration
International College of the Cayman Islands
High School Diploma - Graduated with Honours
Waterford High School
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