Della Conner
Morehead
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at AT&T. Proven ability to resolve conflicts and enhance customer rapport while managing operations efficiently. Skilled in money handling and decision-making, consistently fostering positive environments and achieving operational goals. Committed to delivering exceptional support and driving team success.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
36
36
years of professional experience
Work History
Assistant Manager
Allen’s IGA
09.2022 - Current
- Assisted in daily operations to ensure smooth workflow and team collaboration.
- Supported management in implementing strategic initiatives for improved operational efficiency.
- Operate cash register, accepting payments (cash, credit,debit) issuing receipts and change.
- Resolve customer complaints, returns, and exchanges with courtesy and efficiency.
- Assisted in managing daily operations to ensure efficient store functionality.
- Trained and mentored new staff on customer service standards and operational procedures.
Customer Support Retention
AT&T
02.2020 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Special Education Teacher
Montgomery County Public Schools
08.2005 - 09.2017
- Developed individualized education plans (IEPs) tailored to student needs, fostering academic and social growth.
- Collaborated with multidisciplinary teams to assess student progress and adapt instructional strategies effectively.
- Implemented behavior management techniques to promote positive classroom environments and enhance student engagement.
- Conducted assessments to identify learning challenges, utilizing data-driven approaches for targeted interventions.
- Facilitated communication between families and school personnel, ensuring alignment on educational goals and support services.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
General Education Teacher
Elliott County Board Of Education
08.1989 - 05.2005
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Collaborated with colleagues to design interdisciplinary projects promoting critical thinking skills.
- Integrated technology into classroom instruction, improving student engagement and participation.
- Facilitated individualized instruction tailored to diverse learning needs of students.
- Established strong relationships with parents, fostering community involvement in school activities and programs.
- Improved classroom management and maintained a positive learning environment through clear communication of expectations and consequences.
- Updated class and student documentation for recordkeeping purposes.
Education
Master of Arts - Special Education
Morehead State University
Morehead, KY05-2005
No Degree - Fifth Year Early Childhood Education
Morehead State University
Morehead, KY06-1993
Bachelor of Arts - Education
Morehead State University
Morehead, KY05-1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Conflict resolution
- Customer rapport
- Professional and courteous
- Customer relationship management
- Data entry
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Clerical support
Timeline
Assistant Manager
Allen’s IGA
09.2022 - Current
Customer Support Retention
AT&T
02.2020 - 03.2021
Special Education Teacher
Montgomery County Public Schools
08.2005 - 09.2017
General Education Teacher
Elliott County Board Of Education
08.1989 - 05.2005
Master of Arts - Special Education
Morehead State University
No Degree - Fifth Year Early Childhood Education
Morehead State University
Bachelor of Arts - Education
Morehead State University
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