Dema Kassim
Louisville
Summary
Looking for a position with opportunity advancement in the coordinator role at Freedom to accomplish career goals and contribute to the efficiency of the team. I plan to enhance the success of your agency by utilizing my skills and experience to the fullest in the goal of achieving company mission. I am a Detail-oriented and committed to maintaining the highest quality control standards. Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to their full potential. CPR and First Aid certified.
Overview
7
7
years of professional experience
Work History
Arabic Comunity Coordinator and Marking Coordinato
ActiveaLife
03.2024 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Case Manager
TCM
08.2022 - 03.2024
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Caregiver
Access Adult health Care
12.2017 - 06.2023
- Assisted with transfer and mobility
- Shopping and running errands
- Maintaining a safe and comfortable home environment
- Assisted with transfer and mobility
- Shopping and running errands
- Maintaining a safe and comfortable home environment
Marketing Coordinator
Access Adult health care
08.2021 - 08.2022
- Obtain New clients using multiple channels such as social media and in person marketing
- Collect all required information from clients and Fill out Map10
- Coordinate with caregivers and clients to ensure proper payroll matching and correct time reporting
- Translated brochures and help with interpretation during medicate and TB assessments
- Coordinate with suspended caregivers to restore their expired document, ex CPR, First Aid, Car insurance Driver license, TB Assessment and Dail exam
Arabic Administrator
Access Adult health Care
06.2020 - 08.2021
- Onboard new clients
- Coordinate with clients to ensure all paperwork is properly submitted
Education
Bachelor degree - Psychology
University of Louisville
Louisville, KY12.2022
Associate of Science -
Jefferson Community and Technical College
Louisville, KY12.2019
Skills
- Data entry
- Office administration
- Patient confidentiality
- Creative problem solving
- Multi-line phone talent
- MS Office proficiency
- Customer Service
- Customer service
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Document management
- Problem-solving
- Clear communication
- Attention to detail
- Team collaboration
- Adaptability and flexibility
Languages
Arabic
Native or Bilingual
Timeline
Arabic Comunity Coordinator and Marking Coordinato
ActiveaLife
03.2024 - Current
Case Manager
TCM
08.2022 - 03.2024
Marketing Coordinator
Access Adult health care
08.2021 - 08.2022
Arabic Administrator
Access Adult health Care
06.2020 - 08.2021
Caregiver
Access Adult health Care
12.2017 - 06.2023
Bachelor degree - Psychology
University of Louisville
Associate of Science -
Jefferson Community and Technical College
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