Administrative Office of the Courts- Judicial Branch
Lexington
27
years of professional experience
Accomplished professional with over 25 years in customer service, family and human services, and administrative operations. Expertise in quality assurance, regulatory compliance, and data analysis, ensuring adherence to federal and state regulations. Deliver technical assistance to management and staff, while implementing process improvements that enhance operational efficiency and service delivery.
Work History
Compliance Administrator
2 Years 6 Months
Administrative Office of the Courts- Judicial Branch | 04.2024 - Current
Reviewed records, filings, and case documentation for accuracy, completeness, and regulatory adherence.
Coordinated corrective actions for compliance issues, ensuring timely resolution and follow-up.
Interpreted procedural requirements and guided staff on proper documentation and workflow practices.
Monitored compliance with court policies, procedures, and administrative standards across daily operations. Work directly with the Budget Department and the Department of Financial Services to report on budgets and expenditures, to complete purchase and contract requests, to execute contracts, and to seek approval for expenses requiring exceptions.
• Ensure that monitoring requirements are met for contracts for the Department of Court Facilities.
• Ensure proper verification of invoices, travel vouchers, tracking sheets, personnel action requests, and expenditures for Court Facilities programs.
• Ensure all requirements are met for submission of non-recurring repair and replacement projects and authorize payment of invoices for same.
• Ensure that all documentation required for public and private sector leases is included in the lease record.
• Update, and/or review departmental procedures.
• Provide technical assistance, support, and training to management and staff.
• Inform department staff on changes in administrative compliance requirements.
• Develop reports, publications, and resources.
• Other duties as assigned.
Compliance Manager
3 Months
Community Action Council | 01.2024 - 04.2024
Consulted with managers in Office of Community Services and Office of Child Development to establish and maintain quality control, collaborating across departments to enhance service delivery operations.
Maintained relationships with departments to uphold program standards and ensure compliance with policies by identifying and reporting patterns affecting service delivery to Director of Community Services and Office of Head Start.
Directed compliance reviews for Head Start, CACFP, and grant-funded programs, ensuring regulatory alignment.
Monitored internal controls, policy updates, and corrective actions to strengthen audit readiness.
Led cross-functional collaboration to resolve findings, reduce risk, and improve program accountability.
Special Education Paraeducator
3 Months
Fayette County Public Schools | 09.2023 - 12.2023
Implemented strategies and procedures developed by teachers to maintain safe, supportive, and inclusive learning environments.
Implemented teacher-developed plans to enhance the fluency, maintenance, and generalization of academic skills.
Supported special education teachers with classroom instruction and individualized student accommodations.
Implemented IEP-directed interventions to reinforce academic, behavioral, and functional goals.
Monitored student safety during classroom, hallway, lunch, and transition activities.
Resource Management Analyst
4 Years 5 Months
Cabinet For Health And Family Services | 01.2019 - 06.2023
Analyzed budgetary impact of legislative proposals for agency, staying current on regulations and state policies. Generated reports from assessments to coordinate improvement plans.
Reviewed Kentucky Health Information Exchange (KHIE) operations to devise and deploy improvement strategies, ensuring consistent outcomes.
Analyzed resource allocations to support program compliance and operational planning.
Monitored budgets, expenditures, and forecasts to align funding with service priorities.
Prepared detailed reports and summaries for leadership using accurate data analysis.
Internal Policy Analyst
4 Years 8 Months
Cabinet For Health And Family Services | 02.2015 - 10.2019
Managed quality assurance program with on-site evaluations, internal audits, and customer surveys to ensure compliance and enhance service quality.
Resolved issues from Department of Community Based Services, enhancing customer satisfaction and fostering repeat business while safeguarding agency reputation and client information.
Analyzed state and federal regulations to update program policy guidance and ensure compliance.
Interpreted legislative changes and translated requirements into clear administrative procedures.
Coordinated with program managers to resolve policy issues and align operational practices.
Field Services Supervisor
2 Years 3 Months
Cabinet For Health Family Services | 10.2012 - 01.2015
Supervised team performance to ensure timely client deliverables and adherence to quality standards.
Coordinated and evaluated personnel work in interviewing and processing benefits to meet operational goals.
Supervised field service operations, ensuring compliance with Cabinet policies and service standards.
Coordinated staff schedules, assignments, and workload distribution to maintain coverage and service continuity.
Reviewed case documentation for accuracy, completeness, and adherence to program requirements.
Regional Public Assistance Program Specialist
6 Years 8 Months
Cabinet For Health And Family Services | 01.2007 - 09.2013
Resolved conflicts and negotiated agreements to achieve win-win solutions and clarify misunderstandings, fostering cooperative relationships.
Interpreted program policies to ensure accurate service delivery and consistent compliance with agency requirements.
Coordinated case documentation, records review, and follow-up actions to support timely program decisions.
Analyzed client and program data to identify discrepancies and improve report accuracy.
Case Manager
7 Years 3 Months
Cabinet For Health And Family Services | 04.2000 - 07.2007
Negotiated and developed employment-focused transitional assistance plans tailored for each family, screening for risk factors and barriers. Coordinated resources and referrals to ensure families accessed supportive services, including childcare and transportation, while exploring work opportunities. Facilitated referrals to agencies and employers for job readiness, development, and placement.
Completed forms and gathered documentation to determine program eligibility (SNAP, Medicaid, K-TAP, Child Care) for clients and families. Maintained records of participant plans and activities, monitoring progress toward self-sufficiency.
Collaborated with community partners for positive outcomes for clients and their families. Assisted participants in the development of problem-solving skills in becoming self-sufficient. Conducted home visits to assess client and family needs. Assisted personnel with assessments to identify client/family needs, ability level and guide instruction data for the agency.
Education
High School Diploma
Tates Creek High School | Lexington, KY
Associate of Arts - Women's Studies & Psychology
Bluegrass Community And Technical College | Lexington, KY
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College | Columbia, KY
Registered Nursing Assistant
Kentucky Board of Nursing
Skills
Regulatory compliance
Regulatory knowledge
Risk management
Internal Policy Management
Project Management
Business Intelligence & Analysis
Strategic Planning
Customer Relationship Management
Communication & Reporting
Team coordination
Verbal communication
Regulatory compliance
Affiliations
Former Board Member- Community Action Council Board of Directors
Timeline
Compliance Administrator
Administrative Office of the Courts- Judicial Branch
04.2024 - CurrentRead More
Compliance Manager
Community Action Council
01.2024 - 04.2024Read More
Special Education Paraeducator
Fayette County Public Schools
09.2023 - 12.2023Read More
Resource Management Analyst
Cabinet For Health And Family Services
01.2019 - 06.2023Read More
Internal Policy Analyst
Cabinet For Health And Family Services
02.2015 - 10.2019Read More
Field Services Supervisor
Cabinet For Health Family Services
10.2012 - 01.2015Read More
Regional Public Assistance Program Specialist
Cabinet For Health And Family Services
01.2007 - 09.2013Read More
Case Manager
Cabinet For Health And Family Services
04.2000 - 07.2007Read More
Kentucky Board of Nursing
Registered Nursing Assistant
Read More
Lindsey Wilson College
Bachelor of Arts from Human Services And Counseling
Read More
Bluegrass Community And Technical College
Associate of Arts from Women's Studies & Psychology