Denise Bevins
Flatwoods
Summary
With a proven track record at Results-CX, I excel in building client relationships and enhancing customer loyalty through exceptional service and empathy. Skilled in transaction accuracy and data inputting, I've significantly contributed to revenue growth. My expertise in relationship building and attention to detail ensures professional and courteous interactions, aligning with employer-desired skills.
Overview
15
15
years of professional experience
Work History
Customer Service
Results-CX
12.2022 - 03.2024
- Developed strong relationships with clients through exceptional customer service skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customers needs.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Walmart
06.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
Property Manager
Millennia Housing Management
08.2009 - 07.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Optimized property management software usage, enhancing operational efficiency.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed annual rent calculations using housing database software.
Education
High School Diploma -
Raceland-Worthington
Raceland KYNo Degree - Business
ACTC
Ashland KYCertificate of License - Certified Occupancy Specialist / Lic.#00141681
National Center of Housing Management
Cincinnati, OH04-2009
Certified EKG Specialist - EKG Member #181201030035
Collins Career Center
Chesapeake, OH12-2003
Certificate of Completion - Medical Terminology
Collins Career Center
Chesapeake OH08-2003
Certificate of Completion - Medical Billing And Coding
Collins Career Center
Chesapeake, OH08-2003
Skills
- Providing customer service
- Customer service advocacy
- Delivers exceptional customer service
- Reliable customer service
- Customer service and retention
- Attention to detail
- Professionalism and courtesy
- Patience and empathy
- Listening and comprehension
- Relationship building
- Data inputting
- Revenue growth
- Transaction processing accuracy
- Time management
Accomplishments
Most Improved Property 2010
Platinum Award for Best HUD and LIHTC Property of 2019
Property of the Year 2010
I was deeply honor to receive this award at the time I had only been with the company for 1 year.
The Platinum Award for 2019 was a deep honor as well being recognized with a company that had over 250 different properties in several states.
Timeline
Customer Service
Results-CX
12.2022 - 03.2024
Cashier
Walmart
06.2019 - 07.2020
Property Manager
Millennia Housing Management
08.2009 - 07.2020
High School Diploma -
Raceland-Worthington
No Degree - Business
ACTC
Certificate of License - Certified Occupancy Specialist / Lic.#00141681
National Center of Housing Management
Certified EKG Specialist - EKG Member #181201030035
Collins Career Center
Certificate of Completion - Medical Terminology
Collins Career Center
Certificate of Completion - Medical Billing And Coding
Collins Career Center
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