Denise Osborne
Shepherdsville
Summary
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
4
4
years of professional experience
Work History
Key Holder
Columbia Sportswear
04.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with visual merchandising, adhering to Columbia Sportswear standards
- Created an increase in sales for emerging brands
Sales Associate
Columbia Sportswear
11.2022 - 05.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to achieve monthly sales targets.
Front End Cashier
Lowes
05.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
Education
Associate of Science - Advertising
Jefferson Community And Technical College
Louisville, KY05-2020
Skills
- Customer service
- Team building and motivation
- Superior work ethic
- Opening and closing coordination
- Merchandise promotion and display
- Sales leadership
Timeline
Key Holder
Columbia Sportswear
04.2024 - Current
Sales Associate
Columbia Sportswear
11.2022 - 05.2024
Front End Cashier
Lowes
05.2021 - 11.2022
Associate of Science - Advertising
Jefferson Community And Technical College
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