Dennica Lewis
Louisville
Summary
Directed overall operations of organization with a focus on strategic planning and coordination. Cultivated strong relationships with senior decision makers to facilitate collaboration. Addressed and resolved key problem areas to uphold client commitments. Oversaw budget management and applied financial principles effectively.
Overview
10
10
years of professional experience
Work History
Team Supervisor
Wawa
Louisville, KY
06.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members in service standards and operational procedures.
- Administered inventory levels and replenished stock to support seamless operations and customer satisfaction.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Partnered with management to design and implement store promotions and merchandising strategies.
Onsite Manager
Snider Blake Personel
Louisville, KY
05.2024 - 04.2025
- Managed daily operations and staffing for multiple client locations.
- Coordinated employee schedules to meet operational demands and client needs.
- Trained new staff on company policies and safety procedures.
- Facilitated communication between clients and staff to ensure service quality.
Call Center Representative
Charter Communications
Louisville, US
03.2023 - 06.2024
- Took ownership over customer concerns, following issues through to resolution.
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Complied with data security and confidentiality policies to safeguard customer information.
General Manager
Hat World/Lids
Louisville, US
06.2020 - 03.2023
- Scheduled employees according to their availability to cover shifts needed.
- Led teams by example to deliver exceptional standard of work.
- Interviewed strong candidates to build a resilient team by identifying and onboarding highly qualified candidates for key positions.
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies to hit goals at 100 percent.
Human Resources Specialist
Resilience and Community Services
Louisville, US
02.2017 - 04.2021
- Improved wellbeing of individuals hit by the pandemic, by working closely with government agencies and support organizations.
- Assisted families with services with lights and gas while funds last.
- Produced excellent customer service for returning service.
Team Lead
Radial
Louisville, US
04.2016 - 08.2018
- Managed high quality and productivity with thorough training and consistent monitoring of team performance.
- Coached new employees struggling with specific tasks to help them achieve 100 percent of they goals for the work day.
- Led pick and pack teams to tackle orders according to patron with proper labels.
Education
GED - General Studies
Americana Adult Education
Louisville, KY10.2018
Skills
Customer Service
Warehouse
General Labor
Assembler
Quality Control
Office management
Front desk
Supervising experience
Team supervision
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Supervisor
Wawa
06.2025 - Current
Onsite Manager
Snider Blake Personel
05.2024 - 04.2025
Call Center Representative
Charter Communications
03.2023 - 06.2024
General Manager
Hat World/Lids
06.2020 - 03.2023
Human Resources Specialist
Resilience and Community Services
02.2017 - 04.2021
Team Lead
Radial
04.2016 - 08.2018
GED - General Studies
Americana Adult Education