Denzil Stephens
Somerset
Summary
Dependable, hard working. Experienced in fluent customer service
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
11
11
years of professional experience
Work History
Service Manager
K&T Saw Shop
01.2024 - 01.2026
- Customer service
- Servicing equipment
- Managed the service department
- Implemented inventory management systems to streamline parts ordering and reduce lead times.
- Analyzed service processes, identifying areas for improvement that increased operational efficiency by optimizing workflows.
- Oversaw scheduling of maintenance services, ensuring optimal resource allocation and minimal downtime for customers.
- Established performance metrics for service staff, driving accountability and fostering a culture of continuous improvement.
Warehouse worker
Walmart Distribution Center
01.2022 - 01.2024
- Picked cases of items ordered by management
- Cleaned and organized shelves
- Optimized loading processes, reducing time spent on shipment preparation while maintaining accuracy.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
Direct Support Services
Sunrise Children’s Home
01.2020 - 01.2022
- Managed youth group home
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Manager
AutoZone
Somerset, KY
04.2015 - 01.2020
- Developed and implemented sales strategies to increase market share and drive revenue growth.
- Trained and mentored sales team on product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends, optimize inventory levels, and enhance product offerings.
- Collaborated with marketing to create promotional campaigns that effectively attracted new customers.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
High School Diploma -
Pulaski Central
Somerset, KY05-2005
Skills
- Customer service
- Management
- Time management
- Typing skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Customer service management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Crew leadership
- Employee supervision
Timeline
Service Manager
K&T Saw Shop
01.2024 - 01.2026
Warehouse worker
Walmart Distribution Center
01.2022 - 01.2024
Direct Support Services
Sunrise Children’s Home
01.2020 - 01.2022
Sales Manager
AutoZone
04.2015 - 01.2020
High School Diploma -
Pulaski Central