Deron Polk
Louisville
Summary
Results-driven professional with extensive experience in customer service and sales, consistently exceeding performance targets and delivering exceptional client satisfaction. Adept at building strong customer relationships, resolving issues efficiently, and driving revenue growth through consultative selling and strategic account management. Recognized for leadership, adaptability, and a commitment to excellence in fast-paced, customer-focused environments.
Overview
9
9
years of professional experience
Work History
Receiving Forklift Operator
Louisville Tile
12.2024 - 06.2025
- Operated forklifts to efficiently receive and store tile products in designated warehouse areas.
- Conducted inventory checks to ensure accuracy of stock levels and timely replenishment.
- Collaborated with team members to streamline receiving processes, enhancing overall operational efficiency.
- Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
Team lead
Consumer Cellular
08.2023 - 12.2024
- Call observations
- Led cross-functional teams to enhance customer service processes and improve team performance.
- Implemented training programs to develop staff skills and increase overall productivity.
- Mentored team members, fostering a culture of continuous learning and professional development.
- Evaluated operational workflows, identifying areas for enhancement that boosted overall team productivity.
Assistance Manager
ATT
05.2021 - 07.2023
- Face-to-face customer interaction
- Facilitate onsite training huddles/classes
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established key performance indicators to monitor progress and assess team effectiveness.
- Cross-trained existing employees to maximize team agility and performance.
Assistance Manager/Forklift driver
Key Oil
01.2016 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Managed logistics for inbound and outbound shipments, reducing delays by improving workflows.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with regulations.
- Loaded and unloaded goods, ensuring accurate inventory management and organization.
Education
Jefferson County Community College
01.2007
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Iroquois High School
05.2001
Skills
- Loading and unloading
- Shipping and receiving
- Data entry
- Customer service
- Critical thinking
- Microsoft outlook, word, and Excel
Timeline
Receiving Forklift Operator
Louisville Tile
12.2024 - 06.2025
Team lead
Consumer Cellular
08.2023 - 12.2024
Assistance Manager
ATT
05.2021 - 07.2023
Assistance Manager/Forklift driver
Key Oil
01.2016 - 05.2021
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Iroquois High School
Jefferson County Community College
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