Desirae Lewis
Louisville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
ECOB Specalists 1
Elevance Health
08.2022 - Current
- Developed goals and realistic plans for achieving each target.
- Followed all company policies and procedures to deliver quality work
- Maintained current understanding of market conditions, compliance standards and best practices.
- Researched & analyzed coverage to ensure member's claim paid accordingly
- Used my resources such as: OHI portals & phone calls to report and identify member's coverage
- Followed guidelines to ensure primacy and coverage relationships of the members
Customer Care Representative
Anthem
05.2021 - 08.2022
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Coordinated timely responses to online customer communication and researched complex issues.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Customer Service Representative
Teleperformance
12.2020 - 03.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Cashier
Rally’s
06.2018 - 12.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Butler Traditional High School
Louisville, KY05.2019
Skills
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Verbal and Written Communication
- Excellent Attention to Detail
- Patient and Empathetic
- Establishing and Maintaining Customer Relationships
Timeline
ECOB Specalists 1
Elevance Health
08.2022 - Current
Customer Care Representative
Anthem
05.2021 - 08.2022
Customer Service Representative
Teleperformance
12.2020 - 03.2021
Cashier
Rally’s
06.2018 - 12.2020
High School Diploma -
Butler Traditional High School
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