Desirae Stephenson
Louisville
Summary
I am a motivated professional with four years of experience in the customer service industry. I have enjoyed working in both fast paced and calm environments, consistently thriving and performing at my best. Throughout my years in fast food and retail I have learned how to work with any type of individual. I pride myself on being extremely organized and having excellent communication skills. I can work independently or as part of a team and will always go above and beyond to meet my objectives. I have excellent computer knowledge.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Experience Expert
Nordstrom Rack
Louisville
02.2026 - Current
- Handled customer inquiries and resolved issues effectively and promptly.
- Resolved complex customer issues and developed successful resolutions satisfying business requirements and customer needs.
- Developed strategies to improve customer satisfaction levels.
- Facilitated returns and exchanges, ensuring compliance with company policies.
- Assisted customers in navigating store layout and product selection.
Seasonal sales Associate
Garage Clothing
Louisville
11.2025 - 01.2026
- Operated point-of-sale system for efficient transaction processing and customer service.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Collaborated with team members to manage inventory and restock merchandise effectively.
- Maintained visual merchandising standards to enhance store presentation and appeal.
Seasonal Sales associate
Spirit Halloween
Louisville
09.2025 - 11.2025
- Addressed customer inquiries to enhance shopping experience
- Restocked shelves with merchandise to ensure product availability
- Operated cash register for transactions
- Organized backroom space to streamline inventory management
- Dismantled boxes for recycling
Retail Sales Associate
Carters
Louisville
06.2025 - 09.2025
- Personalized each customer's shopping experience to enhance satisfaction.
- Greeted customers warmly at the entrance.
- Assisted customers on the sales floor by providing product information.
- Processed customer transactions efficiently at the cash register.
- Assisted customers by answering inquiries and locating desired merchandise.
- Ensured store cleanliness and organized merchandise displays for optimal customer navigation.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Retail Sales Associate
Kohls
Clarksville
04.2025 - 06.2025
- Upsold products to increase average transaction value and meet sales goals
- Assisted customers with inquiries to ensure satisfaction and foster loyalty
- Maintained sales floor organization and presentation to enhance customer experience
- Greeted customers upon entry
- Merchandised products on display
- Unloaded merchandise from delivery truck
Amusement and Recreation Attendants
Cinemark movies
Louisville
12.2024 - 03.2025
- Sell tickets and collect fees from customers.
- Distributed food to individuals, ensuring satisfaction during events
- Facilitated merchandise sales, enhancing customer experience and engagement
- Record details of attendance, sales, receipts, reservations, or repair activities.
- Keep informed of shut-down and emergency evacuation procedures.
Seasonal Retail Salespersons
Yankees candle
Louisville
11.2024 - 12.2024
- Described merchandise and explained use, operation, and care to enhance customer understanding.
- Answered customer questions about store offerings to provide information and support.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Computed sales prices and processed cash or credit payments for efficient transaction completion.
- Exchange merchandise for customers and accept returns.
Retail Sales Associate
Forever 21
Louisville
06.2024 - 11.2024
- Welcomed customers upon entry to create a friendly shopping environment. and ascertain what each customer wants or needs.
- Answered customer inquiries about store offerings and merchandise to facilitate informed purchasing decisions.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Exchanged merchandise and processed returns to enhance customer satisfaction.
- Compute sales prices, total purchases, and receive and process cash or credit payment.
Receptionists and Information Clerks
Mini Versity child development center
Louisville
10.2022 - 08.2024
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Collected, sorted, and distributed mail, messages, and courier deliveries to ensure timely communication.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Filed and maintained records to support efficient information retrieval and organizational needs.
Fast Food and Counter Workers
KFC
Louisville
06.2023 - 08.2023
- Selected and assembled food items into dishes, serving trays, or take-out bags to ensure timely service and customer satisfaction.
- Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.
- Served customers efficiently in fast-paced environment, focusing on quick service and quality carry-out options.
- Prepared and cooked daily food items and beverages, ensuring adherence to safety and sanitation standards for optimal food quality.
- Accept payment from customers, and make changes as necessary.
Education
750 hour esthetics program -
PJ's School of Cosmetology
Louisville, KY01-2026
High School - Business management
Central Highschool career academy
Louisville, KY05-2025
Skills
- Customer service
- Customer focus
- Problem resolution
- Upselling techniques
- Cash handling
- Order fulfillment
- Multitasking and prioritization
- Customer feedback analysis
- Team collaboration
- Problem solving
- Active listening
Certification
- Barbicide Certified
- Barbicide Be Healthy Initiative Certified
- Brow Lamination Certified
- Wax Certified
Timeline
Customer Experience Expert
Nordstrom Rack
02.2026 - Current
Seasonal sales Associate
Garage Clothing
11.2025 - 01.2026
Seasonal Sales associate
Spirit Halloween
09.2025 - 11.2025
Retail Sales Associate
Carters
06.2025 - 09.2025
Retail Sales Associate
Kohls
04.2025 - 06.2025
Amusement and Recreation Attendants
Cinemark movies
12.2024 - 03.2025
Seasonal Retail Salespersons
Yankees candle
11.2024 - 12.2024
Retail Sales Associate
Forever 21
06.2024 - 11.2024
Fast Food and Counter Workers
KFC
06.2023 - 08.2023
Receptionists and Information Clerks
Mini Versity child development center
10.2022 - 08.2024
750 hour esthetics program -
PJ's School of Cosmetology
High School - Business management
Central Highschool career academy