Desiree Boyd
Greenup
Summary
Compassionate and detail-oriented professional with experience in customer service and patient care. Known for strong communication and time management skills, ready to leverage expertise in providing quality care and support to clients.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Village Caregiving
Portsmouth
08.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and reported changes to healthcare professionals.
- Collaborated with family members to address client needs and preferences.
- Followed care plans tailored to individual client requirements and conditions.
- Engaged clients in social activities to promote mental stimulation and engagement.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Enhanced patient outlook and daily living through compassionate care and personalized support.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Cultivated strong, trusting relationships with patients to ensure high-quality and personalized care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Engaged patients in recreational activities such as reading books or playing games.
- Documented care provided and submitted notes to supervisor.
- Recognized emergency situations and implemented appropriate procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Monitored and documented clients' progress through detailed observations and effective communication.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Assisted clients with cooking, meal preparation, and grocery shopping to ensure nutritious diets.
- Provided entertainment and companionship through conversation, reading, and board games.
Receptionist
Adult Learning Center
Greenup
01.2024 - 08.2025
- Greeted visitors and directed them to appropriate staff or services.
- Managed incoming calls and routed them to relevant departments.
- Scheduled appointments for learners and instructors, ensuring optimal allocation of time and resources.
- Organized filing system for student records and documentation, enhancing retrieval efficiency.
- Assisted in preparing materials for workshops and training sessions.
- Provided information about programs and services to prospective students.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Housekeeper
Wurtland Nursing & Rehabilitation
Greenup
07.2023 - 08.2024
- Ensured cleanliness in resident rooms and common areas to promote a safe and comfortable environment.
- Assisted in laundry services, ensuring proper handling of linens and garments.
- Restocked cleaning supplies and equipment for daily operations.
- Partnered with nursing staff to uphold hygiene standards for patient care, contributing to residents' health and well-being.
- Performed deep cleaning tasks during routine inspections and special requests.
- Disposed of waste materials following health and safety regulations consistently.
- Reported maintenance issues to supervisory staff for timely resolution.
- Fostered positive relationships with residents through daily friendly interactions, enhancing their overall experience.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with clients and guests to create a welcoming atmosphere during daily tasks.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Disinfected telephones, light switches and other frequently touched objects.
Receptionist
Buckeye Harley Davidson
Dayton
04.2017 - 08.2018
- Greeted visitors and directed them to appropriate staff or services.
- Delivered excellent customer service while assisting internal and external customers, enhancing overall visitor experience.
- Managed incoming calls and routed them to relevant departments.
- Scheduled appointments for learners and instructors, ensuring optimal use of time and resources.
- Provided information about programs and services to prospective students.
- Collaborated with team members to streamline front desk operations, improving service delivery and response times.
- Assisted in preparing materials for workshops and training sessions.
- Updated and recorded customer or client information to maintain accounts.
Education
GED -
Greenup Learning Center
Greenup, KY08-2024
Some College (No Degree) - Business
ACTC
Ashland, KY03-2026
Skills
- Customer service
- Time management
- Data entry
- Appointment scheduling
- Client communication
- Activity coordination
- Basic care
- Patient care
- [State] Driver's license
- Housekeeping
- Light housekeeping
- Bathing assistance
- Dressing assistance
- Client safety and first aid
Timeline
Home Health Aide
Village Caregiving
08.2025 - Current
Receptionist
Adult Learning Center
01.2024 - 08.2025
Housekeeper
Wurtland Nursing & Rehabilitation
07.2023 - 08.2024
Receptionist
Buckeye Harley Davidson
04.2017 - 08.2018
GED -
Greenup Learning Center
Some College (No Degree) - Business
ACTC