Desiree Somkin-Fuchs
Burlington
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Citibank
Florence
08.2024 - Current
- Handling sensitive high financial data and personal information accordingly with Citibank's privacy policies and compliance.
- Educating customers on responsible credit card usage by providing clear explanations about APR, credit utilization, and managing debt, to help them make informed decisions about using their credit cards effectively.
- Monitoring and identifying suspicious activities on accounts, including phishing attempts, unauthorized transactions, and identity theft.
- Skilled in de-escalating high-stress situations with customers. Actively listening to the customer's concerns and frustration, and being able to handle the situation with effective de-escalation strategies.
- Ensured the accuracy of personal information by updating emails, phone numbers, and addresses.
- Processing balance transfers, payments, security closures, and credit line increases effectively.
Sales Associate/Front Desk Coordinator
Iron Forged Fitness
Jacksonville
01.2023 - 05.2024
- Conducting personalized consultations with clients to find the best membership package that aligns with their goals.
- Promoting and selling personalized training packages through one-on-one consultations with clients to find the best membership that aligns with their goals through sales strategies.
- Daily deliverables such as greeting and giving tours of the gym to guests, maintaining cleanliness of the gym, and signing up customers for memberships.
- Maintaining current membership records, renewals, and potential leads to contribute to the performance of the gym.
Personnel Administrative Specialist
United States Marine Corps
Jacksonville
- Managing personnel administration for a helicopter squadron of over 200 United States Marines, including processing promotions, awards, retirements, separations, and leave requests.
- Ensuring compliance with the United States Marine Corps, administrative procedures, policies, and security protocols by conducting quarterly audits of personnel records and correspondence.
- Coordinating with Citibank to manage the units of the Government Travel Charge Card (GTCC) to process and reconcile travel card authorizations, which are used to fund official travel expenses, such as flights, rentals, and lodging.
- Reviewing and approving travel authorizations and vouchers through the Defense Travel System (DTS), ensuring accurate funding and reimbursement for travel expenses.
- Producing accurate and error-free official correspondence for all unit requirements.
Education
Associate of Science -
Coastal Carolina Community College
Jacksonville, NCSkills
- Data privacy compliance
- Financial analysis
- Data analysis
- Fraud detection
- Administrative management
- Personnel administration
- Data management
- Customer service
- Service compliance
Timeline
Customer Service Representative
Citibank
08.2024 - Current
Sales Associate/Front Desk Coordinator
Iron Forged Fitness
01.2023 - 05.2024
Personnel Administrative Specialist
United States Marine Corps
Associate of Science -
Coastal Carolina Community College
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